Administration Manager - Commercial Operations (FMCG)

Lim Personnel; Milnerton; On-site; ZAR 400,000 - 650,000; Full time

Job summary

Une entreprise dynamique à Milnerton recherche un Manager Opérationnel pour maximiser l'efficacité de l'équipe commerciale. Le candidat idéal aura une solide expérience en gestion administrative, des compétences analytiques et une aptitude à gérer des relations clients et des événements. Ce rôle clé nécessite des qualités organisationnelles et un engagement fort envers l'excellence opérationnelle.

Qualifications

• Expérience en administration/coordinative essentielle.
• Compétences en Excel, niveau intermédiaire à avancé.
• Permis de conduire valide.

Responsibilities

• Support administratif complet au directeur commercial.
• Gestion des relations clients et événements.
• Analyse des données de vente et gestion de la conformité.

Skills

Customer service orientated

Detail / Analytically orientated

Organised / Structured

Time management

Accountability

Education

Tertiary qualification in a related field

Tools

MS Office Suite

Job description

The purpose of the role is to maximize the effectiveness and efficiency of the Commercial team by handling essential administrative, operational and event related tasks to allow the department to focus on strategic initiatives, business development and driving revenue growth

Qualification and Experience

• Tertiary qualification in a related field
• Relevant working experience in an administrative / coordinative capacity essential
• Computer Literacy – MS Office Suite with specific reference to Excel (intermediate to advanced)
• Valid driver’s license

Knowledge, Skills and Attributes :

• Customer service orientated
• Detail / Analytically orientated
• Organised / Structured
• Very strong time management skills
• Accept responsibility and accountability

Role and responsibilities :

Management & Department administrative support (Commercial Division)

• Provide full administrative support to the Commercial Director as well as the relevant departments with the structure, relating to aspects such as (but not limited to) diary management, PR, travel arrangements, liaison between the various departments, presentations, minutes of meetings
• Responsible for the travel arrangements of the commercial division.
• Direct liaison with external stakeholders

Commercial administration

• Prepare various customized reports on a daily, weekly and monthly basis
• Manage internal projects
• Oversee the capturing of purchase orders and ensure timeous payments to stakeholders
• Responsible for commission administration
• Responsible for daily communication pertaining to key customer pricing
• Oversee the department compliance relating to policies and procedures
• Attend to customer queries
• Oversee the department KRA process

Demand planning

• Contribute towards maximising selling opportunities within the greater sales team
• MRP planning
• Gather information from the sales team in respect to sales planning
• Review data and action accordingly – ie red flags
• Weekly review planned sales vs actual sales and planned draft sales orders
• Draft sales order management (link between Sales and Sales Admin)
• Direct link between commercial, planning and supply chain, in respect to order date movements and priority

Data analysis

• Review sales figures of all customers - month on month; quarterly; bi-annual
• Analyse basket of sales on all customers set on specific parameters
• Deadline management
• Distribution and gap analysis
• Competition activity analysis
• Opportunity analysis
• Report creation
• Brand equity calculation

Customer relationship management / Event management

• Build strategy and drive customer retention
• Liaison with key customers
• Building CRM strategy and implementation
• Responsible for all event management

Health and Safety

• Participate in safety forums created for example safety meetings and safety talks
• Follow-up on any activities assigned through safety meetings / committees / representatives / management
• Report all safety incidents to the relevant people
• Attend safety education and refresher programmes
• Comply with safety policies and procedures
• Distribute safety information as and when required
• Wear protective clothing (where applicable) at all times

Employee management and development

• Ensure overall compliance to relevant procedures and policies.
• Ensure that all team members have clearly defined job profiles
• Regular goal review completed to assess achievement of results
• Support, coaching and mentoring is continuously provided to ensure that objectives are met
• Ensure that development plans are in place for each employee
• Appropriate allocation of resources to meet operational demands
• Ensure that events / activities taking place in the team are effectively communicated within team
• Ensure adequate succession planning in order to meet ongoing and anticipated business requirements

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Operation Manager • Milnerton, Western Cape, ZA