Administration Broker

Hyphen Technology (Pty) Limited; Pietermaritzburg; On-site; ZAR 30 000 - 60 000; Full time

Job summary

An established industry player seeks a proactive and detail-oriented individual to join their dynamic team in providing exceptional support and services related to policy administration. This role involves managing client relationships, resolving queries efficiently, and driving sales through expert knowledge of products and services. With a focus on innovation and collaboration, you will thrive in a challenging environment that values your contributions and fosters growth. If you are ready to make an impact and take your career to the next level, this opportunity is for you.

Benefits

Opportunities to network

Challenging working environment

Opportunities to innovate

Qualifications

• 3 years' experience in Commercial and Personal Lines required.
• Must have short-term insurance experience and relevant certifications.

Responsibilities

• Deliver exceptional service that exceeds customer expectations.
• Manage existing clients and grow portfolio through lead generation.
• Ensure compliance with governance and legislative requirements.

Skills

Customer Service

Problem Solving

Financial Statement Interpretation

Attention to Detail

Administrative Skills

Education

RE5 Certificate

Product Specific Training

CPD Certificates

Job description

Job Description

To provide required support and services to both internal and external stakeholders related to policy administration (e.g. renewals, policy endorsements, etc.) and ensure continuous service to customers within agreed service level agreements.

Hello Future Admin Broker,

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of the people that make it happen. As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious.

Now's the time to imagine your potential in a team where experts come together and ignite effective change.

Are You Someone Who Can

1. Achieve net profit growth for business.
2. Manage costs/expenses within approved budget to achieve cost efficiencies.
3. Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
4. Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME's, project managers, and senior staff members.
5. Manage existing clients and grow portfolio through making contact and generating leads.
6. Resolve all customer queries efficiently, and within agreed timelines.
7. Maintain expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant sales targets.
8. Control the effective service for settlements in the business through insurance claims.
9. Provide sales support efficiencies and services in order to ensure retention of clients.
10. Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information.
11. Comply with governance in terms of legislative and audit requirements.
12. Gather and distribute relevant business information.
13. Manage own development to increase own competencies.

You will be an ideal candidate if you (must have):

1. 3 years' experience in Commercial and Personal Lines.
2. Short-term insurance experience.
3. RE5 Certificate.
4. DOFA statement (dated not longer than 3 months).
5. Copies of qualifications completed.
6. Product specific training.
7. Certificates for CPD hours completed, for the 3-year cycle (e.g. 1 June to 31 May).

In accordance with National Credit Act (NCA), candidates applying for this role will require a credit record check.

You Will Have Access To

1. Opportunities to network and collaborate.
2. A challenging working environment.
3. Opportunities to innovate.

We Can Be a Match If You Are

1. Administrative.
2. Financially savvy.
3. Detail-oriented.
4. Technology savvy.
5. Able to deal with customers (problem solving/customer service).
6. Able to interpret financial statements.

Are you interested in taking the step?

We look forward to engaging with you further.

Apply now!

Job Details

Take note that applications will not be accepted on the below date and onwards; kindly submit applications ahead of the closing date indicated below.

19 / 02 / 25

All appointments will be made in line with FirstRand Group's Employment Equity plan.

The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Finance and Sales

Industries: Banking