Administration Broker

FirstRand group; Pietermaritzburg; On-site; ZAR 300,000 - 500,000; Full time

Job summary

FirstRand group is seeking a candidate for a role in policy administration, requiring excellent customer service and problem-solving skills. Responsibilities include managing client relationships, resolving queries, and maintaining regulatory compliance. Ideal candidates will have at least 3 years of experience in Commercial and Personal Lines, along with the RE5 Certificate. This role offers a challenging environment where you can further develop your skills and contribute to the team's success. Applications are open until 27/07/2025.

Benefits

Opportunities to network and collaborate

A challenging working environment

Opportunities to innovate

Qualifications

• 3 years’ experience in Commercial and Personal Lines.
• Short-term insurance experience required.
• Certificates for CPD hours completed for the 3-year cycle (e.g., 1 June 2022 to 31 May 2023).
• In accordance with the NCA, candidates will require a credit record check.

Responsibilities

• Provide required support and services related to policy administration.
• Deliver exceptional service through proactive and innovative solutions.
• Manage existing clients and grow the portfolio.
• Resolve customer queries efficiently within agreed timelines.
• Control effective service for settlements and insurance claims.

Skills

Customer service

Problem solving

Financial interpretation

Administrative skills

Technology savvy

Education

RE5 Certificate

Completed qualifications

Tools

Product-specific training

Job description

To provide required support and services to both internal and external stakeholders related to policy administration (e.g., renewals, policy endorsements, etc.) and ensure continuous service to customers within the agreed service level agreement.

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of the people who make it happen.

As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can :

• Achieve net profit growth for the business.
• Manage costs/expenses within the approved budget to achieve cost efficiencies.
• Deliver exceptional service that exceeds customers' expectations through proactive, innovative, and appropriate solutions.
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SMEs, project managers, and senior staff members.
• Manage existing clients and grow the portfolio through making contact and generating leads.
• Resolve all customer queries efficiently within agreed timelines.
• Maintain expert knowledge on specific products, pricing, application procedures, processing, and timelines to drive and achieve relevant sales targets.
• Control the effective service for settlements in the business through insurance claims.
• Provide sales support efficiencies and services to ensure client retention.
• Provide efficient administration through careful and timely planning, reporting, and updating of all related information.
• Comply with governance in terms of legislative and audit requirements.
• Gather and distribute relevant business information.
• Manage own development to increase competencies.

You will be an ideal candidate if you (must have) :

• 3 years’ experience in Commercial and Personal Lines.
• Short-term insurance experience.
• RE5 Certificate.
• DOFA statement (dated not longer than 3 months).
• Copies of completed qualifications.
• Product-specific training.
• Certificates for CPD hours completed for the 3-year cycle (e.g., 1 June 2022 to 31 May 2023, 1 June 2023 to 31 May 2024, and 1 June 2024 to 31 May 2025).
• In accordance with the National Credit Act (NCA), candidates applying for this role will require a credit record check.

You will have access to :

• Opportunities to network and collaborate.
• A challenging working environment.
• Opportunities to innovate.

We can be a match if you are :

• Administrative.
• Technology savvy.
• Ability to deal with customers (problem solving/customer service).
• Ability to interpret financial statements.

Are you interested in taking the next step? We look forward to engaging with you further. Apply now!

Post

LI-SM7

Please note applications will not be accepted after 27/07/2025. Kindly submit your application before the closing date.

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. Candidates can voluntarily disclose disability information, which will be kept confidential unless required by law.