Administration Broker

First Risk and Advisory Services (Pty) Ltd; Johannesburg; On-site; ZAR 300,000 - 420,000; Full time

Job summary

FirstRand is seeking an insurance professional to provide policy administration support for renewals, endorsements, and related services, delivering consistent service within SLA. Responsibilities include building relationships with end-users and managers, managing existing clients, growing the portfolio, handling queries, and maintaining product knowledge.

The role requires a credit record check under NCA, 3+ years in Commercial and Personal Lines short-term insurance, DOFA statement, CPD

Qualifications

• 3+ years' experience in insurance or related field.
• Qualification: Diploma or Degree.
• CPD hours certificates and DOFA statement required.
• RE Certificate and NCA credit record check may apply.

Responsibilities

• Deliver exceptional service that exceeds customer expectations.
• Grow portfolio by contacting clients and generating leads.
• Resolve customer queries within agreed timelines.
• Maintain expert knowledge on product, pricing, and processing.
• Provide sales support to retain clients.
• Comply with governance and audit requirements.

Education

Diploma or Degree

Job description

Job Description

To provide required support and services to both internal and external stakeholders related to policy administration (e.g. renewals, policy endorsements, etc) and ensure continuous service to customers within agreed service level agreement.

Responsibilities

• Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME's, project managers and senior staff members.
• Manage existing clients and grow portfolio through making contact and generating leads.
• Resolve all customer queries efficiently, and within agreed timelines.
• Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant targets.
• Control the effective service for settlements in the business through insurance claims.
• Provide sales support efficiencies and services in order to ensure retention of clients.
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information.
• Comply with governance in terms of legislative and audit requirements.
• Manage own development to increase own competencies.

Additional Requirements

• In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.
• Must have experience in Commercial and Personal Lines Short-term insurance experience RE Certificate DOFA statement – dated not longer than 3 months.
• Copies of qualifications completed Product specific training.
• Certificates for CPD hours completed, for the 3-year cycle e.g 1 June 2022 to 31 May 2023, 1 June 2023 to 31 May 2024 and 1 June 2024 to 31 May 2025.
• 3+ years' experience.

Qualifications and Experience

• Any Diploma or Degree.
• Minimum 3+ year's related experience.

Important Closing Date

Note Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

26/09/26

Employment Equity

All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

Company Overview

FirstRand provides a comprehensive range of financial services in South Africa and certain markets in broader Africa. The group also offers certain niche products and services in the UK and India. Listed on the Johannesburg Stock Exchange (JSE) and the Namibian Stock Exchange (NSX), FirstRand Limited is the largest financial institution by market capitalisation in Africa. The group follows a multi-branding approach. Its portfolio of financial services businesses includes FNB, RMB, WesBank, Ashburton Investments, Aldermore, MotoNovo and DirectAxis. Many are leaders in their respective segments and markets, offering transactional, lending, investment and insurance products and services The FirstRand Corporate Centre houses many of the critical functions required by a large and complex financial services group. The group's track record of delivering superior returns to shareholders has been achieved through a combination of organic growth, acquisitions, innovation and the creation of completely new businesses. The group's purpose of delivering Shared Prosperity provides many opportunities for employees to innovate to address social and environmental challenges in our markets. All of our businesses have successful Volunteering programmes which also allow employees to adopt and support causes close to their hearts.