Administration Broker

FirstRand Limited; Johannesburg; On-site; ZAR 180,000 - 320,000; Full time

Job summary

FirstRand Limited in Johannesburg is seeking an Administration Broker to provide policy administration support to internal and external stakeholders, including renewals and endorsements. The role emphasizes delivering exceptional service, maintaining product knowledge, and driving client retention through proactive support.

The candidate should have 3+ years in short-term insurance, a RE certificate, and DOFA documentation.

Qualifications

• 3+ years' related experience.
• Experience in Commercial and Personal Lines.
• Short-term insurance experience.
• RE Certificate.
• DOFA statement dated not longer than 3 months.
• CPD certificates for the 3-year cycle.

Responsibilities

• Deliver exceptional service to internal and external stakeholders.
• Manage existing clients and grow portfolio through leads.
• Resolve customer queries within SLA timelines.
• Maintain knowledge of products, pricing, and procedures.
• Provide administration and reporting to support settlements and governance.

Skills

Customer service

Stakeholder management

Lead generation

Sales support

Education

Any Diploma or Degree

Tools

RE Certificate

DOFA statement

NCA credit check experience

Job description

Administration Broker page is loaded## Administration Brokerlocations: Johannesburgtime type: Full timeposted on: Posted Todaytime left to apply: End Date: September 26, 2026 (3 days left to apply)job requisition id: R52492# **Job Description**To provide required support and services to both internal and external stakeholders related to policy administration (e.g. renewals, policy endorsements, etc) and ensure continuous service to customers within agreed service level agreement.**Responsibilities*** Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.* Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME's, project managers and senior staff members.* Manage existing clients and grow portfolio through making contact and generating leads.* Resolve all customer queries efficiently, and within agreed timelines.* Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant targets.* Control the effective service for settlements in the business through insurance claims.* Provide sales support efficiencies and services in order to ensure retention of clients.* Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information.* Comply with governance in terms of legislative and audit requirements.* Manage own development to increase own competencies.**Additional Requirements**In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.* Must have experience in Commercial and Personal Lines* Short-term insurance experience* RE Certificate* DOFA statement - dated not longer than 3 months* Copies of qualifications completed* Product specific training* Certificates for CPD hours completed, for the 3-year cycle e.g **1 June 2022 to 31 May 2023**, **1 June 2023 to 31 May 2024** and **1 June 2024 to 31 May 2025**.* 3+ years' experience**Qualifications and Experience*** Any Diploma or Degree* Minimum 3+ year's related experience## **Important Closing Date Note**#**Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.**26/09/26All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.Introduce yourself to our recruiters and we will get in touch if there's a role that seems like a good match.Should you have any queries, please log it via.