Administration Broker

First Risk and Advisory Services (Pty) Ltd; Cape Town; On-site; ZAR 600,000 - 850,000; Full time

Job summary

A leading company in Cape Town is seeking a Senior Underwriter to provide policy administration support to internal and external stakeholders. The ideal candidate will have extensive experience in underwriting, strong customer service skills, and a proactive approach to process improvement. Join a dynamic team committed to delivering exceptional service as you help shape the future of this multifaceted industry.

Benefits

Opportunities to network and collaborate

Challenging working environment

Innovative opportunities

Qualifications

• 5 years of senior underwriting experience in commercial/business.
• 2-3 years in administration broker role in commercial banking.
• Recent DOFA statement (within 3 months).

Responsibilities

• Support internal and external stakeholders with policy admin.
• Drive product sales and engage with customers.
• Ensure timely resolution of customer queries.

Skills

Client-centric

Adaptability

Collaboration

Education

Product-specific training

Job description

To provide required support and services to both internal and external stakeholders related to policy administration (e.g., renewals, policy endorsements, etc.) and ensure continuous service to customers within the agreed service level agreement. Must have underwriting commercial/business experience.

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of the people who make it happen.

As part of our team in FNB Commercial Insurance Risk and Advisory Service (Cape Town Underwriters), you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

The ideal candidate must have the following exposure:

1. Drive product sales based on customer coverage and engage with relevant stakeholders to upsell the product.
2. Adhere to organizational values and service standards and communicate effectively with customers.
3. Ensure first-time resolution of customer queries or complaints.
4. Take ownership of requirements and follow up on queries to ensure delivery within agreed timelines and SLAs.
5. Meet set turnaround times while ensuring availability, reliability, and accuracy.
6. Propose improvements on internal processes impacting service levels and customer satisfaction.
7. Understand customer's losses and engage with insurers, customers, and relevant stakeholders on suggestions to manage portfolios.
8. Maintain product knowledge and provide relevant guidance and advice to customers.
9. Collect and analyze feedback to improve customer service and propose ideas for enhancement.
10. Ensure understanding of customer needs to deliver quality service.
11. Align customer service solutions with the business operational plan, organizational values, and service standards.
12. Establish relationships with relevant departments to meet work expectations.
13. Adhere to SLAs to build trust.
14. Work in accordance with organizational values and ethics.
15. Comply with governance and compliance standards, escalating risks as necessary.
16. Investigate ways to optimize processes and develop solutions for improved service delivery.
17. Maintain operational efficiencies through relevant processes and procedures.
18. Complete administration, reporting, and updates accurately and timely.
19. Provide timely reports on operations, performance, and audit findings.
20. Seek regular performance feedback and implement improvements.
21. Identify activities to address personal development gaps.
22. Create and review personal development plans with managers.
23. Stay informed about learning opportunities, product changes, and trends.

You will have access to:

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

You will be an ideal candidate if you:

• Have 5 years of senior underwriting experience in commercial/business.
• Have a recent DOFA statement (dated within 3 months).
• Have obtained product-specific training.
• Have 2-3 years of experience in an administration broker role within a commercial banking environment in Upington.
• Have experience handling high-level customer queries.
• Are not an unrehabilitated insolvent.

We can be a match if you:

• Are adaptable and curious.
• Thrive in a collaborative environment.
• Are client-centric.

Apply now to take the next step. We look forward to engaging with you!

Post: LI-TG2

Note: Applications will not be accepted after 06/07/25. Please submit your application before the closing date.

All appointments will align with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. Candidates may disclose disability information voluntarily, which will be kept confidential unless legally required to disclose.