Admin Team Leader

Alexforbes; Gauteng; On-site; ZAR 30 000 - 60 000; Full time

Job summary

An established industry player is seeking an Admin Team Leader to oversee operational activities and enhance financial management within the branch. This full-time role requires a confident and assertive individual with excellent client service orientation and leadership skills. You will manage a high-performing team, supervise fund administration tasks, and ensure compliance with industry standards and legislative requirements. If you are results-oriented and passionate about team development, this is an exciting opportunity to make a significant impact.

Qualifications

• Mid-senior level role requiring strong leadership and client service skills.
• Knowledge of industry trends and legislative requirements is essential.

Responsibilities

• Manage operational activities and promote financial management.
• Supervise fund administration tasks and prepare reports.
• Lead a high-performing team and ensure compliance with procedures.

Skills

Client Service Orientation

Communication Skills

Leadership

Negotiation Skills

Industry Knowledge

Job description

Job Title: PP - Admin Team Leader

Category: Ops & Admin - OF

Posted by: Alexander Forbes

Posted on: 22 Apr

Closing date: 23 Apr

Location: Sandton

Purpose of the Job

To ensure effective management of operational activities, processes, and systems within the branch, promoting financial management and operational effectiveness. The role involves embracing TCF principles, implementing legislative changes like POPI, and maintaining high standards of client service and engagement.

Key Responsibilities

1. Manage expenses, fund allocations, and eliminate PI claims.
2. Identify income opportunities and reduce expenses.
3. Supervise fund administration tasks such as monthly reconciliations, member data maintenance, and claims processing.
4. Prepare reports for client meetings and year-end financial statements.
5. Handle transfer documents, risk reports, and client queries.
6. Lead and develop a high-performing team through coaching, performance reviews, and disciplinary processes.
7. Promote knowledge sharing and ensure compliance with TCF and internal procedures.
8. Maintain effective communication with clients, internal teams, and stakeholders.

Staff Development

Develop team capabilities, conduct performance assessments, motivate staff, and foster a collaborative environment.

Skills and Knowledge Required

• Confident, assertive, and self-motivated with excellent client service orientation.
• Strong communication, negotiation, and presentation skills.
• Leadership ability to manage and build teams.
• Resilient, disciplined, resourceful, and responsible.
• Knowledge of industry trends, AFAS products, and legislative requirements.

Additional Competencies

• Effective at conflict resolution, managing expectations, and influencing others.
• Results-oriented with professional maturity and accountability.

Employment Details

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Information Technology