Admin Support Agent (Accounts Receivable)

Teneo Online School; Cape Town; On-site; ZAR 300,000 - 400,000; Full time

Job summary

An online education provider is seeking an Admin Support Agent (Accounts Receivable) to maintain financial records, manage invoicing and collections, and resolve payment queries. The role demands strong financial acumen, attention to detail, and effective communication skills. Ideal candidates should have prior billing experience and a diploma in finance/accounting is advantageous.

Qualifications

• Matric; diploma in finance/accounting advantageous.
• Prior accounts-receivable or billing experience preferred.

Responsibilities

• Issue invoices and monthly statements accurately and on schedule.
• Process payments and reconcile customer accounts.
• Execute polite yet effective collections on overdue balances.

Skills

Financial acumen

Analytical thinking

Attention to detail

Proficiency with accounting systems

Customer-centric mindset

Time-management

Problem-solving

Education

Matric

Diploma in finance/accounting

Tools

Excel

HubSpot

Job description

Overview

We believe that every learner deserves access to quality education that unlocks their full potential. As SA’s No. 1 online school, our mission is to help every learner achieve their personal best.

Our team is pioneering the future of education by leveraging technology and human ingenuity to enable better results for every child.

Our values – innovation, collaboration, and performance – guide how we work, how we grow, and how we make a difference every day.

When you join Teneo, you become part of a purpose-led, future-focused team that’s reimagining education.

Ready to help unlock the extraordinary in every child? Join us.

Role Overview

Teneo is currently looking for a detail-oriented and service-driven Admin Support Agent (Accounts Receivable) to join our Finance team. The ideal candidate will be responsible for maintaining accurate financial records, managing invoicing and collections, and resolving payment queries while delivering empathetic customer service.

Responsibilities

• Issue invoices and monthly statements accurately and on schedule.
• Process and allocate incoming payments; reconcile customer accounts.
• Execute polite yet effective collections on overdue balances and suspended accounts.
• Liaise with Technical Support, Admissions, Academic, and Finance teams to resolve billing issues.
• Maintain compliance with financial regulations and internal policies; drive continuous improvement.

Core Competencies & Skills

• Financial acumen, analytical thinking, and meticulous attention to detail.
• Proficiency with accounting systems and spreadsheets (Excel, HubSpot).
• Strong written & verbal communication; customer-centric mindset.
• Time-management and problem-solving in a high-volume environment.

Qualifications

• Matric; diploma in finance/accounting advantageous.
• Prior accounts-receivable or billing experience (education or SaaS environment preferred).

Why Join Teneo

Combine finance expertise with purpose-driven impact—keeping our learning ecosystem running smoothly.

Department: Customer Success – Admin Support | Reports to: Customer Success Lead