Admin Operations Manager Retail - iStore Pretoria Region

iStore South Africa; Pretoria; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading technology retailer in Pretoria is seeking an experienced Admin Manager to lead teams and enhance operations. The ideal candidate will have over 5 years of experience in retail operations and proven leadership skills. Responsibilities include ensuring adherence to policies and optimizing back-of-house operations. Join us to create a valued experience for both team members and customers.

Qualifications

• 5+ years leading teams in a complex and high turnover environment.
• Proven track record of driving Store targets and results.
• Ability to work in a fast-paced environment while thinking strategically.

Responsibilities

• Lead teams and provide supportive feedback to enhance operations.
• Ensure adherence to iStore policies, processes, and SOPs.
• Focus on reviewing systems and processes for optimal performance.

Skills

Team Leadership

Retail Operations

Customer Experience

Matrix Management

Strategic Thinking

Education

Completed Matric

Tertiary Qualification

Job description

Overview

iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple.

Responsibilities

As an iStore Admin Manager you would be responsible for leading teams, providing supportive feedback, and ensuring both team members and customers have a valued experience.

Your responsibilities are to ensure that the back of house iStore operations run effectively, efficiently and optimally and that overall risk to the iStore business is reduced by ensuring that all iStore policies, processes and standard operating procedures (SOPs) are adhered to.

Focus on enhancing operations and reviewing systems and processes on an ongoing basis to align with best fit for the business.

Qualifications

• A Completed Matric (Tertiary Qualification would be advantageous)
• 5+ years leading teams in a complex and high turnover environment
• Retail operations experience and knowledge
• Matrix management capability to ensure co-operation across business functions
• Proven ability to work in a fast-paced environment, desire to learn quickly, being agile and nimble whilst thinking strategically
• Proven track record of excellent customer experience
• Proven track record of driving Store targets and results

Please apply today!