Admin Officer: Issuing and Collections Counter

Department of Roads and Transport; Gauteng; On-site; ZAR 200,000 - 300,000; Full time

Job summary

The Department of Roads and Transport seeks an Admin Officer for the Issuing and Collections Counter. This role entails managing applications, ensuring document verification and providing customer feedback, contributing to effective public transport management. Candidates must possess NQF level 6/7 qualifications and relevant experience.

Qualifications

• 1-2 years’ experience in Public Transport management environment.
• Knowledge of GPG and GPDRT policies and procedures.
• Understanding of customer expectations and SLAs.

Responsibilities

• Manage applications from processing and cashier streams.
• Verify documents and data for operating licenses.
• Provide feedback to applicants on processed applications.

Skills

Customer management

Analytical

Problem solving

Negotiation

Communication

Diversity awareness

Education

NQF level 6/7 in Public Administration

NQF level 6/7 in Administration Management

NQF level 6/7 in Transport Management

Job description

Admin Officer: Issuing and Collections Counter

• Reference Number : refs/023029
• Directorate : Directorate: Operating Licensing
• Number of Posts : 1

Requirements :

• NQF level 6/7 in Public Administration / Administration Management / Transport Management. 1-2 years’ experience in the Public Transport management environment. Knowledge and skills: GPG and GPDRT policies and procedures; relevant legislation and Public Service Regulations, understanding of expectations of customers, knowledge of SLAs. Knowledge of GPG political and executive structures. Customer management, Innovation / continuous improvement, problem solving, analytical, negotiation, communication, initiative and diversity awareness.

Duties :

• Account for all applications received from processing and cashier streams. Verify if all documents are attached to the file. Verify and ensure that applications forms are properly filled. Verify applicants’ data on the vehicle documents and validity. Tracking of processed applications. Print Operating Licenses. Account for the verification of applicant details and validate printed operating licenses. Permits. log calls with NLTIS (National Land Transport Information System) for both Minibus Taxi and Non-Minibus Taxi applications for reduction or increasing capacity on the applications prior to issuing. Check and verify applications and submit them to the Senior Admin Officer before being signed off to the Provincial Regulatory Entity for signature of the Operating Licensing. Record operating licenses to be distributed to applications for collections. Provide feedback to applicants for collections. Provide feedback to applicants on processed applications through the SMS system. Consolidate the monthly portfolio of evidence (POE) that is signed copies of permits/ operating licenses. Account for the hand-over of issued operating licenses and documents received for collection. Account for the verification of details by checking Proxy letters or ID copies of each person collecting and proper record keeping of collected operating licenses. Distribute Face Value documents to issues and conduct to issues and conduct stock taking. Manage Human Resources and compile relevant reports for the unit.

Notes :

• NOTES: In line with the Department’s employments Equity Plan, FEMALES AND PEOPLE WITH DISABILITIES are encouraged to apply. To apply for the below positions, please apply online at http://jobs.gauteng.gov.za Only online applications will be considered. Applicants must utilise the most recent Z83 application form for employment, issued by the Minister for the Public Service and Administration in line with Regulation 10 of the Public Service Regulations, 2016. All fields in the New Z83 form must be completed, initialled and signed. Furthermore, a comprehensive Curriculum Vitae (CV) must also be attached. Failure to attach the completed Z83 and Comprehensive Curriculum Vitae (CV) will result in disqualification. The New Z83 form is obtainable from any Public Service Department or the DPSA website www.dpsa.gov.za/documents. Only shortlisted candidates will be requested to submit certified copies of qualifications, identity document and valid driver’s license (where driving/travelling is an inherent requirement of the job) not older than six (06) months. It is our intention to promote representation (race, gender and disability) in the Public Service through the filling of posts and candidates whose transfer/promotion/appointment will promote representation will receive preference. It is the Department’s intention to promote equity through the filling of all numeric targets as contained in the Employment Equity Plan. To facilitate this process successfully, an indication of race, gender and disability status is required. It is the applicant’s responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA). The Department reserves the right not to appoint. If you do not receive any response from us within 3 months, please accept your application was unsuccessful.

Employer : Department of Roads and Transport

Closing Date : 01-08-2025

Criteria Questions

Do you have NQF level 6/7 in Public Administration / Administration Management / Transport Management?

Do you have 1-2 years’ experience in the Public Transport management environment?

Please Notes :

• Due to the large number of applications we envisage receiving, applications will not be acknowledged. If youdo not receive any response within 3 months, please accept that your application was not successful.