Admin, Office Support & Services

Elcb Information Services (Pty) Ltd; Mbombela; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading company in the Car Rental industry is offering a Customer Service Learnership opportunity for individuals eager to gain valuable skills and workplace experience. The role involves assisting with claims, providing excellent customer service, and maintaining records, ensuring a positive client experience.

Qualifications

• 2-5 years in sales or customer service experience, preferably in a corporate environment.
• Excellent organizational skills and a passion for customer service.
• Maintain confidentiality and present a well-groomed professional appearance.

Responsibilities

• Assisting in the claims process, including registering claims and gathering information.
• Providing customer service, while ensuring accuracy and efficiency.
• Maintaining accurate records of appointments and service requests.

Skills

Organizational skills

Customer service

Job description

Customer Service Learnership Opportunity

Provide accurate and timely information about products, services, and company policies.

We are offering an exciting Customer Service Learnership opportunity for individuals looking to gain valuable skills and workplace experience in the Car Rental industry.

Learn and adhere to company customer service protocols.

Work closely with and improve service delivery.

Eagerness to learn and develop within the customer service sector.

Responsibilities

1. Assisting in the claims process, including registering claims and gathering information.
2. Providing customer service, while ensuring accuracy and efficiency.
3. Maintaining accurate records of appointments, service requests, customer information, and service histories in the dealership's database or CRM system.
4. Scheduling service appointments and coordinating bookings efficiently.
5. Responding to enquiries, providing product / service information, and assisting in developing relationships with prospective and existing clients.
6. Ensuring a positive client experience by addressing enquiries, handling complaints, and maintaining professional relationships.
7. Greeting customers, scheduling service appointments, and effectively communicating with them throughout the service process.
8. Conducting thorough consultations with customers to understand their vehicle's maintenance or repair needs.

Minimum Requirements

• 2-5 years in sales or customer service experience, preferably in a corporate environment.
• Excellent organizational skills and a passion for customer service.
• Maintain confidentiality and present a well-groomed professional appearance.

Join us on SOCIAL MEDIA or visit our WEBSITE for more information.