Admin Intern: Data, CRM & Customer Support

DSL Telecom; Somerset West; On-site; ZAR 100,000 - 145,000; Full time

Job summary

DSL Telecom is seeking a motivated admin intern to join our Somerset West team. This role blends data management, CRM updates, and customer support, offering hands-on experience across the business. You will work closely with our team and gain exposure to multiple operational areas in a fast-paced environment.

Ideal candidates are organized, detail-oriented, and eager to learn. You’ll develop broad skills and contribute to the team's success while building a foundation for a professional career

Qualifications

• Experience in an administrative or support role.
• Excellent written and verbal communication.
• Strong organizational skills and ability to prioritise.

Responsibilities

• Perform data entry and maintain accurate records in our systems.
• Ensure data quality and accuracy through regular checks and updates.
• Assist with system maintenance, including updating CRM records.
• Support lead generation efforts by managing and capturing leads and customer queries.
• Manage team submission queues, ensuring that all tasks are processed in a timely manner.
• Manage various customer interactions, including responding to enquiries and providing assistance via phone, email, and messaging platforms.
• Conduct quality control on deals and leads to ensure accuracy and compliance with company standards.
• Analyse and report trends to management, and propose training interventions as needed.
• Identify and act on upselling and cross-selling opportunities.

Skills

Communication skills

Organizational skills

Job description

DSL Telecom is seeking a motivated admin intern to join our Somerset West team. This role blends data management, CRM updates, and customer support, offering hands-on experience across the business. You will work closely with our team and gain exposure to multiple operational areas in a fast-paced environment.

Ideal candidates are organized, detail-oriented, and eager to learn. You’ll develop broad skills and contribute to the team's success while building a foundation for a professional career