Admin Controller (45hr) - American Swiss - Galo (Botswana)

Tfg Jewellery Division; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

A leading retail company is seeking an Admin Controller to support store operations in Cape Town. The role involves stock management, cash control, and customer engagement, and requires strong organizational skills and a passion for customer service. Ideal candidates should have a Grade 12 qualification and relevant retail experience.

Qualifications

• Minimum of 3 years retail or admin experience.
• Ability to communicate professionally.
• Good administration skills.

Responsibilities

• Assisting the Store Manager with stock take and store administration.
• Processing customer transactions via active retail system (POS).
• Monitoring and controlling cash or transactional activities.

Skills

Attention to detail

Communication

Planning and organising

Customer service

Education

Grade 12 qualification

Job description

Position Description :

Admin controllers provide admin support to their store by assisting the Store Manager with reporting and stock management. This role is perfect for individuals who are passionate about retail and enjoy process-driven duties that require attention to detail.

Your key responsibilities will be :

1. Assisting the Store Manager with stock take and store administration
2. Monitoring and analysing stock movement within the store
3. Implementing risk management procedures to mitigate stock losses and shrinkage
4. Ensuring compliance with all administration, systems, and reporting procedures
5. Extracting store reports to analyse store turnover and stock performance
6. Understanding and presenting information to the Store Manager
7. Organising and maintaining in-store filing systems
8. Monitoring and controlling cash or transactional activities to ensure processes are followed
9. Upholding in-store safety and security procedures
10. Processing customer transactions via active retail system (POS)
11. Identifying customer needs through professional engagement and communication
12. Establishing customer loyalty by promoting cash reward programs
13. Taking initiative to improve customer experience and satisfaction
14. Adhering to visual merchandising principles and following housekeeping procedures
15. Continuously seeking opportunities to develop selling skills and product knowledge
16. Working within a team to meet sales targets and implement store objectives
17. Remaining in sync with the latest fashion trends

To deliver the above, you must have the following :

• A Grade 12 qualification
• A minimum of 3 years retail or admin experience
• Ability to communicate professionally
• Ability to plan and organise
• Ability to operate independently
• An interest in fashion
• Good administration skills
• A passion for excellent customer service and a sales-oriented environment
• Computer literacy
• Preference for administrative work
• Ability to work under pressure
• Availability to work shifts