Admin Broker

Rmb; Johannesburg; On-site; ZAR 30 000 - 60 000; Full time

Job summary

An established industry player is seeking a dedicated professional to provide exceptional support in policy administration. This role involves managing client relationships, achieving profit growth, and delivering outstanding service that exceeds expectations. Ideal candidates will have experience in commercial and personal lines, along with necessary certifications. Join a dynamic team that values innovation and customer satisfaction, and take the next step in your career with an organization committed to your growth and success.

Qualifications

• Experience in Commercial and Personal Lines is essential.
• Candidates must have a credit record check as per NCA.

Responsibilities

• Achieve net profit growth and manage costs within budget.
• Deliver exceptional service and manage client relationships effectively.
• Resolve customer queries efficiently and maintain expert product knowledge.

Skills

Customer Service

Sales Management

Stakeholder Management

Problem Solving

Education

RE Certificate

Product-specific training

CPD certificates

Job description

Time left to apply End Date: April 13, (16 days left to apply) Job Requisition ID: R

Job Description

To provide required support and services to both internal and external stakeholders related to policy administration (e.g., renewals, policy endorsements, etc.) and ensure continuous service to customers within agreed service level agreements.

Responsibilities

1. Achieve net profit growth for business.
2. Manage costs/expenses within approved budget to achieve cost efficiencies.
3. Deliver exceptional service that exceeds customers' expectations through proactive, innovative, and appropriate solutions.
4. Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SMEs, project managers, and senior staff members.
5. Manage existing clients and grow portfolio through making contact and generating leads.
6. Resolve all customer queries efficiently and within agreed timelines.
7. Maintain expert knowledge on specific products, pricing, application procedure, processing, and timelines in order to drive and achieve relevant sales targets.
8. Control the effective service for settlements in the business through insurance claims.
9. Provide sales support efficiencies and services in order to ensure retention of clients.
10. Provision of an efficient administration service through careful and timely planning, reporting, and updating of all related information.
11. Comply with governance in terms of legislative and audit requirements.
12. Gather and distribute relevant business information.
13. Manage own development to increase own competencies.

Additional Requirements

1. In accordance with the National Credit Act (NCA), candidates applying for this role will require a credit record check.
2. Must have experience in Commercial and Personal Lines.
3. Short-term insurance experience.
4. RE Certificate.
5. DOFA statement – dated not longer than 3 months.
6. Copies of qualifications completed.
7. Product-specific training.
8. Certificates for CPD hours completed for the 3-year cycle (e.g., 1 June to 31 May).

Job Details

Take note that applications will not be accepted on the below date and onwards; kindly submit applications ahead of the closing date indicated below: 13/04/25. All appointments will be made in line with FirstRand Group's Employment Equity plan.

The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

Introduce Yourself

Introduce yourself to our recruiters and we will get in touch if there's a role that seems like a good match. Should you have any queries, please log it via MyQ.

About Us

Serving retail and commercial customers, FNB is so much more than a bank, offering life and short-term insurance, innovative savings and investment products, and a digital universe of solutions that help customers navigate challenges and opportunities of everyday life. It has a market-leading app and a globally recognised rewards system in eBucks. FNB has won multiple awards, including the Strongest Banking Brand in the World in the Brand Finance Banking report. FNB represents multiple opportunities for you to build an exciting and rewarding career, especially if you want to change people's lives in an authentic, profound, and sustainable way.