Activation Manager / Account Manager

The Legends Agency; Cape Town; On-site; ZAR 300,000 - 450,000; Full time

Job summary

A leading company in the beauty and wellness sector is seeking two energetic Account Managers to enhance partner onboarding experiences. This hybrid role in Cape Town involves supporting new partners, utilizing tools like Salesforce, and fostering long-term relationships to ensure success. Ideal candidates will have a background in SaaS and strong communication skills, ready to thrive in a fast-paced environment.

Qualifications

• 2+ years in Account Management, Onboarding, or Partner Activation.
• Experience in SaaS, digital platforms, or beauty tech.
• Strong written and verbal communication skills.

Responsibilities

• Acting as the first point of contact for new partners.
• Hosting onboarding calls and training sessions.
• Tracking performance through Salesforce and Google Sheets.

Skills

Communication

Organisational Skills

Relationship Building

Tools

Salesforce

Google Docs

Google Sheets

Slack

MS Office Suite

Job description

Were on the lookout for two energetic, organised, and people-focused Account Managers to join our growing Commercial Activation Team . This team is the magic behind a seamless onboarding experience for our partners empowering them to thrive on our digital platform thats revolutionising the beauty and wellness space across Europe.

This is your chance to work with a UK-based company making waves in the industry, all while enjoying the lifestyle and flexibility of a Cape Town-based hybrid role.

Meet the Team

Youll be collaborating with a team that believes in empowering small businesses and making their lives easier through tech. The vibe? Friendly, fast-paced, and purpose-driven.

• Activation Lead A master organiser and your go-to for all things onboarding
• Senior Account Manager The guru of CRM and tracking tools
• Growth & Comms Focused on education, engagement, and partner empowerment
• You? The one who turns plans into action and partners into raving fans

What Youll Be Doing

As an Activation Manager , your mission is to make every new salon or wellness partner feel confident, capable, and excited to work with us. From first call to first booking, youll be their go-to guide.

Your day-to-day will include :

• Acting as the first point of contact for new partners
• Hosting onboarding calls, training sessions, and offering hands-on support
• Tracking performance through Salesforce and Google Sheets
• Helping partners optimise their profiles for maximum impact
• Working closely with Marketing, Ops, and Product to create a smooth journey
• Communicating progress, insights, and ideas via Slack and Google Docs
• Building relationships that support long-term partner success

Tools Youll Use

We work smart, fast, and collaboratively. Expect to use :

• Slack Real-time communication
• Google Docs & Sheets Collaboration central
• MS Office Suite Presentations and structured reports

What Were Looking For

Youre a relationship-builder who brings structure and sparkle in equal measure. You can guide, support, and empower with energy and precision.

Must-haves :

• 2+ years in Account Management, Onboarding, or Partner Activation
• Experience in SaaS, digital platforms, or beauty tech
• Strong written and verbal communication skills
• Comfortable working with CRM platforms (Salesforce is a big plus)
• Proactive, organised, and people-focused

Nice-to-haves :

• Experience in the beauty / wellness industry
• Passion for digital tools and customer experience

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