Acquisitions Agent

Tracker Connect; Gauteng; On-site; ZAR 300,000 - 400,000; Full time

Job summary

Tracker Connect, leader dans le suivi de véhicules, recherche des agents d'acquisition pour son centre d'appels. Le poste exige de vendre des services aux clients, d'atteindre des objectifs et de gérer des leads. Candidats idéaux possèdent des compétences en vente et ont de l'expérience dans un environnement de centre d'appels.

Benefits

Medical Aid

Provident Fund

Qualifications

• Minimum 1-2 years call centre experience in sales environment.
• RE 5 and 120 FAIS credits advantageous.
• Basic to intermediate MS Excel knowledge.

Responsibilities

• Responsible for sales and lead conversion targets.
• Handle inbound and outbound calls per campaigns.
• Manage time and workloads to meet deadlines.

Skills

Selling skills

Customer centric

Attention to detail

Deadline driven

Teamwork

Interpersonal skills

Communication skills

Education

Matric

RE 5

Tools

MS Office

Job description

Position Summary

Industry: IT & Internet

Job category: Call Centre and Telesales

Location: Gauteng

Contract: Permanent

Remuneration: Market Related

EE position: No

Introduction

Tracker has been South Africa’s leading vehicle tracking company since the 1990s. Tracker requires the services of sales agents in the Acquisitions Call Centre situated at the head office based in Johannesburg.

Job Description

• The Acquisitions agent is responsible for sales and lead conversion targets
• Marketing of Tracker to both existing and new customers
• Follow up on outstanding leads and/or queries
• Handle inbound and make outbound calls according to campaigns
• Demonstrate excellent knowledge of product, service offerings and systems
• Negotiate and make relevant product and service adjustments in line with customer needs, product pricing and Trackers sales strategy
• Dealing with customer queries and complaints in a competent, efficient and professional manner, in accordance with Trackers’ quality standards and values
• Selling value-added services
• Up-selling of Tracker products
• Obtaining referrals from new Tracker customers
• Provide constant feedback to intermediaries, management and other departments regarding status of leads
• Ensure quality benchmarks are achieved
• Manage time and workloads to ensure that deadlines and targets are met
• Align own behaviour with Trackers culture and values
• Ensure achievement of own performance requirements
• Establishing, building and maintaining relationships with our various partners
• Contract administration, feedback and daily statistical reporting.
• Scheduling fitments of Tracker units
• Rescheduling appointments
• Checking/Maintaining high Quality of schedules
• Management of potential cancellations
  
  

Competencies Required

• Selling skills (objection handling & negotiation)
• Customer centric
• Attention to detail
• Deadline and results driven
• Initiative
• Teamwork
• Judgment/Problem solving
• Tolerance for stress
• Interpersonal and communication skills
• Influencing
  
  

Minimum Requirements

• Matric
• Minimum 1-2 years previous call centre experience in a sales environment is essential
• RE 5, 120 FAIS credits advantageous
• MS Office knowledge (Basic or Intermediate Excel)
  
  

Please Note: If you have not heard from us within 4 weeks, consider your application unsuccessful.

Benefits

• Medical Aid
• Provident Fund