Accounts Receivable Manager

Lexdan Select; Durban; Hybrid; ZAR 200,000 - 300,000; Full time

Job summary

A company in financial services is seeking an Accounts Receivable Manager to oversee billing processes and develop a robust customer support team. The ideal candidate should hold a Bachelor's Degree in Finance and have a minimum of 3 years' experience in billing and finance operations. The role offers a permanent position with remote/hybrid work options.

Qualifications

• Minimum 3 years in billing, finance operations, customer service, or insurance administration.
• Experience in managing analytics related to customer satisfaction and billing.
• Strong ability to train and build customer support teams.

Responsibilities

• Partner with leadership to build out the Finance & Customer Support department.
• Set up reporting and KPIs to track billing health and customer satisfaction.
• Manage end-to-end debit order processes including collections and reporting.

Skills

Billing and finance operations

Customer service

Data-driven engagement

POPIA compliance

Education

Bachelor's Degree in Finance or related field

Tools

Salesforce

Zoho

Freshdesk

Job description

Lexdan Select is assisting a company in the Financial Services Industry with their search for a Accounts Receivable Manager.

Functions:

• Partner with leadership to build out the Finance & Customer Support department, including staffing, systems selection, and SOP development.
• Set up foundational reporting, KPIs, and feedback loops to track billing health and customer satisfaction.
• Architect and manage end-to-end debit order processes, including collections, retries, reversals, and reporting.
• Liaise with debit order service providers and ensure technical and financial alignment.
• Administer insurance policy books with accurate reconciliation of premium payments vs. policy status.
• Track and escalate premium-related issues to ensure policy integrity and compliance.
• Build and train a customer support team capable of managing inbound and outbound retention workflows.
• Implement retention strategies for clients at risk of lapsing, using data-driven engagement and objection handling.
• Ensure strict POPIA compliance in all customer communications and data handling.
• Contribute to onboarding new insurance products/books, ensuring systems and service readiness.

Requirements:

• Minimum Bachelors Degree in Finance or related field
• Minimum 3 years in billing, finance operations, customer service, or insurance administration.
• Proficiency in using CRM and ticketing systems (e.g: Salesforce, Zoho, Freshdesk).

Permanent position, Remote/Hybrid work model.