Accounts Manager

People Dimension; Durban; On-site; ZAR 600,000 - 700,000; Full time

Job summary

A leading company in the FMCG sector seeks an Accounts Manager to manage client relationships and employee development. The successful candidate will develop trust with key clients, manage a dynamic team, and ensure delivery of high-quality services. Ideal applicants will have at least 5 years of relevant experience, alongside a strong educational background in business or a related field.

Qualifications

• Minimum of 5 years’ experience in accounts management within an FMCG environment.
• Proven experience as an Accounts Manager.
• Strong skills in sales and client solutions.

Responsibilities

• Develop and maintain trust relationships with a portfolio of major clients.
• Manage employee recruitment, training, and development.
• Prepare regular reports for stakeholders utilizing key account metrics.

Skills

Data analysis

Communication

Interpersonal skills

Negotiation skills

Leadership skills

Organizational skills

Education

Grade 12 (Matric)

Bachelor’s degree in Business Administration, Marketing, Finance, Sales, or related field

Tools

Microsoft Office

CRM software

Job description

Job Description / Duties :

Client Relationship Management :

• Developing trust relationships with a portfolio of major clients.
• Develop and sustain relationships with customers that bring income to the company.
• Acquiring thorough understanding of key customer needs and requirements.
• Expanding relationships with existing customers based on their needs and requirements.
• Ensure correct products and services are delivered to customers in a timely manner.
• Resolve issues and problems faced by customers and deal with complaints to maintain trust.
• Use company resources to develop and implement strategic solutions to achieve key clients’ long-term goals.

Sales :

• Play an integral part in generating new sales that will turn into long-lasting relationships.

Reporting :

• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.

Employee Management :

• Employee recruitment.
• Onboarding and induction of new employees.
• Training and development.
• Employee relations (Discipline in the workplace).
• Performance management.
• Employee wellness.
• Employee motivation.

Other :

• Communicating and collaborating with advertising, design, marketing, sales, and logistic departments to ensure key clients’ needs are met.
• Attend trade shows and marketing events as required.

Minimum Requirements :

Qualifications :

• Grade 12 (Matric).
• Bachelor’s degree in Business Administration, Marketing, Finance, Sales, or related field.

Experience :

• Minimum of 5 years’ experience in similar positions in FMCG environment.
• Proven experience as an Accounts Manager.
• Experience in sales and providing solutions based on customer needs.

Knowledge :

• Proficient knowledge and experience in Microsoft Office.
• CRM software.

Skills :

• Ability to analyze data and sales statistics.
• Strong communication and interpersonal skills with an aptitude in building relationships with professionals of all organizational levels.
• Excellent organizational skills.
• Strong negotiation and leadership skills.
• Able to manage multiple key accounts without compromising on the quality of services provided.