Accounts Manager

People Dimension; Durban; On-site; ZAR 350,000 - 450,000; Full time

Job summary

A leading management firm based in Durban is seeking a Client Relationship Manager. In this role, you will manage key client relationships, drive sales, prepare reports, and oversee employee management. The ideal candidate will have a Bachelor's degree and at least 5 years of experience in a similar position. Proficiency with Microsoft Office and CRM software is essential, along with strong analytical and interpersonal skills.

Qualifications

• Grade 12 (Matric) required.
• Minimum of 5 years’ experience in FMCG environment.
• Proven experience as an Accounts Manager.

Responsibilities

• Develop and sustain trust relationships with key clients.
• Generate new sales to build long-lasting relationships.
• Prepare reports of progress and forecasts for stakeholders.

Skills

Data analysis

Strong communication skills

Interpersonal skills

Organizational skills

Negotiation skills

Leadership skills

Education

Bachelor’s degree in Business Administration, Marketing, Finance, Sales, or related field

Tools

Microsoft Office

CRM software

Job description

Job Description / Duties :

Client Relationship Management :

• Develop trust relationships with a portfolio of major clients.
• Develop and sustain relationships with customers that bring income to the company.
• Acquire a thorough understanding of key customer needs and requirements.
• Expand relationships with existing customers based on their needs and requirements.
• Ensure the correct products and services are delivered to customers in a timely manner.
• Resolve issues and problems faced by customers and deal with complaints to maintain trust.
• Use company resources to develop and implement strategic solutions to achieve key clients’ long-term goals.

Sales :

• Play an integral part in generating new sales that will turn into long-lasting relationships.

Reporting :

• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.

Employee Management :

• Employee recruitment.
• Onboarding and induction of new employees.
• Training and development.
• Employee relations (discipline in the workplace).
• Performance management.
• Employee wellness.
• Employee motivation.

Other :

• Communicating and collaborating with advertising, design, marketing, sales, and logistics departments to ensure key clients’ needs are met.
• Attend trade shows and marketing events as required.

Minimum Requirements :

Qualifications :

• Grade 12 (Matric).
• Bachelor’s degree in Business Administration, Marketing, Finance, Sales, or a related field.

Experience :

• Minimum of 5 years’ experience in similar positions in an FMCG environment.
• Proven experience as an Accounts Manager.
• Experience in sales and providing solutions based on customer needs.

Knowledge :

• Proficient knowledge and experience in Microsoft Office.
• CRM software.

Skills :

• Ability to analyze data and sales statistics.
• Strong communication and interpersonal skills with an aptitude for building relationships with professionals at all organizational levels.
• Excellent organizational skills.
• Strong negotiation and leadership skills.
• Able to manage multiple key accounts without compromising on the quality of services provided.