Accounts Clerk

Findojobs South Africa; Gauteng; On-site; USD 15,000 - 25,000; Full time

Job summary

A recruitment platform is seeking an Accounts Clerk to manage billing, debt collection, and customer queries in Pretoria. The ideal candidate has 2 to 3 years in customer experience, strong accounting skills, and proficiency in Excel. A minimum Grade 12 is required, with a degree in Accounting or Bookkeeping being advantageous. They should be detail-oriented and able to work under pressure.

Qualifications

• 2 to 3 years of previous experience in a customer experience environment.
• Experience in a commercial or sales environment required.
• Ability to work independently and manage multiple accounts.

Responsibilities

• Processing of incoming payments and generating invoices.
• Resolving customer queries and escalations efficiently.
• Administration of debtor accounts and following up on payment arrangements.

Skills

Customer experience

Accounting systems

Excel proficiency

Communication skills

Time management

Ability to work under pressure

Education

Minimum Grade 12

Relevant degree in Accounting or Bookkeeping

Job description

Applications are invited for the Accounts Clerk position to be based in Pretoria.

PURPOSE OF THE ROLE :

The Accounts Clerk attends to billing and debt collection requirements within the Accounts Department, while ensuring excellent customer service levels are maintained at all times.

Key Performance Areas include, but are not limited to :

Billing :

• Processing of incoming payments.
• Generating and sending invoices.
• Generating credit notes.
• Resolving billing discrepancies.
• Submitting refund forms.

Customer queries :

• Resolving customer queries and escalations efficiently and promptly.
• Liaising with internal departments and external clients to resolve outstanding queries and ensure timely collection of debt.

Debt collection :

• Administration of debtor accounts.
• Following up on payment arrangements made.
• Resolving and following up on billing and payment queries.

Bad Debt :

• Handling cancellations and issuing letters of demands.
• Ensuring timely suspensions on overdue accounts.
• Weekly monitoring and reconciliation of overdue accounts.
• Working with Age Analysis to prioritize debtors for timely action.

Ticket Management and Reporting :

• Maintaining accurate financial records.
• Assisting with daily operational statistics and reporting.
• Supporting the Accounts Manager with ad hoc tasks.

The successful candidate must have the following experience / skills :

• 2 to 3 years of previous experience in a customer experience environment (churn prevention).
• Experience in a commercial or sales environment.
• Good knowledge and experience with accounting systems.
• Proficiency in computer software programs, including Excel.
• Ability to work independently and manage multiple accounts.
• Excellent verbal and written communication skills.
• Effective time management and prioritization skills.
• Ability to work under pressure.
• High level of accuracy.
• Strong team player.

Education Requirements :

• Minimum Grade 12.
• A relevant degree in Accounting or Bookkeeping is advantageous.

PLEASE NOTE :

• Preference will be given to Previously Disadvantaged Individuals in line with Herotel's Employment Equity Plan.
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• If you do not receive feedback within 4 weeks of applying, consider your application unsuccessful.