Accounting Support Specialist

Dye & Durham; Cape Town; On-site; ZAR 200 000 - 400 000; Full time

Job summary

Eine innovative Firma sucht einen engagierten Kundenservice-Mitarbeiter, um außergewöhnlichen Service zu bieten und starke Kundenbeziehungen aufzubauen. In dieser Rolle unterstützen Sie das Insight Legal Software Produkt, beantworten Kundenanfragen und fördern die Loyalität zur Marke. Sie werden Teil eines dynamischen Teams, das sich leidenschaftlich für die Lösung von Kundenherausforderungen einsetzt. Das Unternehmen bietet nicht nur wettbewerbsfähige Gehälter, sondern auch umfassende Schulungs- und Entwicklungsmöglichkeiten sowie zahlreiche Vorteile, um das Wohlbefinden der Mitarbeiter zu fördern. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem unterstützenden Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Gesundheitsversorgung

Pensionsplan

Unternehmensrabatte

Wellness-Programme

Bezahlte Tage für Umzüge oder Freiwilligenarbeit

Qualifications

• Erfahrung im Kundenservice und in der Unterstützung von Softwareprodukten.
• Fähigkeit, klare und professionelle Kommunikation zu führen.

Responsibilities

• Unterstützung des Insight Legal Software Produkts und Kundenanfragen.
• Durchführung von Schulungen vor Ort und am Telefon.

Skills

Kundenservice

Kommunikationsfähigkeiten

Zeitmanagement

MS Office Kenntnisse

Teamarbeit

Dokumentation erstellen

Multitasking

Grundkenntnisse in Buchhaltung

Tools

MS Office

Job description

The purpose of this role is to deliver exceptional customer service by effectively managing and responding to customer enquiries and issues. You will help build and maintain strong relationships with customers, fostering loyalty and trust in the D&D brand.

Key Responsibilities

1. Support the Insight Legal Software Product
2. Provide help and assistance to customers on the telephone in a prompt and courteous manner
3. Promote a helpful and professional image to the customer, giving full cooperation to any customer requiring attention
4. Attend to customer queries and enquiries in a caring and helpful manner, with a commitment to dealing with the issue in a positive way
5. Anticipate customer needs whenever possible to enhance the quality of service offered by the Company and ensure customer loyalty is maintained
6. Provide telephone and onsite training of the Insight Legal Software product
7. Comply with all statutory legislation
8. Identify and report all hazards

Skills, Knowledge & Expertise

1. Basic understanding of accounting and bookkeeping best practices
2. Knowledge of SRA Accounts rules
3. Ability to communicate clearly, professionally, and succinctly
4. Works well under pressure with excellent time management skills
5. Create and publish documentation containing instructions for client consumption
6. Advanced knowledge of MS Office (Word, Excel and Outlook)
7. Effective listening skills and ability to multi-task
8. Excels in a team environment and takes ownership of tasks and assignments

At Dye & Durham we strive to be visionaries! As a leader in our field, we ensure our employees are ready for the next challenge in their journey with us by offering internal and external training opportunities. We offer competitive salaries and a whole host of benefits including healthcare, pension, company discounts, wellness programs, and paid days off to move house or volunteer for your favorite charity.

Do you share our DNA?

1. We ask how tomorrow can be better than today
2. We are passionate about solving our customer's challenges
3. Our ideas break boundaries
4. We value different perspectives and encourage dialogue
5. We take ownership and celebrate together

Dye & Durham is a global leader in legal technology. The company’s three categories of integrated solutions – practice management, data insights and due diligence, and client onboarding – give solicitors the essential tools they need to run their firms, from client acquisition to case management and legal accounting, and everything in between.

Trusted by thousands of legal practitioners globally, Dye & Durham helps law firms achieve more growth with less effort.