Accountant and Retail Operations Supervisor

Kempston Group; East London; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading retail company in East London seeks an experienced Accountant & Operations Supervisor. Responsibilities include managing financial transactions, supervising daily operations at the retail and forecourt locations, and ensuring excellent customer service. The ideal candidate will demonstrate strong analytical, problem-solving, and communication skills. A commitment to high performance and compliance with standards is essential.

Qualifications

• Experience in accounting and operations supervision.
• Ability to manage financial transactions and reports.
• Strong leadership skills to supervise and train staff.

Responsibilities

• Manage all accounting transactions including sales and cash reconciliations.
• Supervise daily operations of the Pick n Pay and Forecourt.
• Ensure excellent customer service and address complaints.
• Prepare and present reports to support decision-making.

Skills

Strong analytical thinking

Problem-solving skills

Strong communication skills

High level of accountability

Job description

Duties and Responsibilities

• Accounting: Manage all accounting transactions including daily sales reconciliations, accounts payable and receivable; cash reconciliations; card transaction reconciliations; daily cash-ups; sales reconciliation and bank deposits for the Pick n Pay and Forecourt.
• Collaborate with the Accountant, Administrator (Accounting) and General Manager (Operations); maintain accurate financial records and ensure compliance with accounting standards.
• Manage accounts payable and receivable, ensuring timely payments and collections for PnP and Forecourt.
• Conduct monthly stock takes and reconcile inventory records; ensure timely bank payments and monthly financial analysis packs.
• Coordinate with head office and external auditors and prepare for audits to ensure compliance with regulations.
• Assist in payroll processing and ensure accurate and timely execution.
• Any other duties that could reasonably be expected of an Accountant & Operations Supervisor.

Retail & Forecourt Operations

• Supervise daily operations of the Pick n Pay and Forecourt, ensuring efficiency and profitability.
• Monitor sales performance and implement strategies to boost revenue and customer satisfaction.
• Ensure product availability, proper stock rotation, and adherence to merchandising standards.
• Oversee fuel sales, pricing adjustments, and stock replenishment for the Pick n Pay and Forecourt.

Staff Supervision & HR Administration PNP & Forecourt

• Supervise, train, and evaluate retail and forecourt staff, ensuring high performance and customer service standards.
• Assist with staff schedules, shift planning, and attendance records for the Pick n Pay and Forecourt.
• Foster a positive work environment, ensuring employee engagement and motivation.

Customer Service & Relationship Management

• Ensure excellent customer service by addressing complaints, resolving issues, and maintaining high service standards.
• Train staff to enhance customer interactions and ensure a positive shopping experience.
• Build strong relationships with suppliers, vendors, and service providers.

Reporting & Performance Analysis

• Prepare and present weekly reports on expenses, shortages, claims, and exposures to support operational decision-making.
• Provide management with regular reports on financial performance, sales trends, and operational efficiency.
• Analyse data to identify opportunities for improvement and cost-saving measures.
• Assist in business planning and strategy development to optimise profitability.

Competencies

• Strong analytical thinking and problem-solving skills.
• High level of accountability and responsibility.
• Ability to take initiative and work independently.
• Resilience and ability to perform under pressure.
• Strong communication skills with the ability to liaise effectively with management, customers and suppliers.
• Demonstrated commercial and financial acumen.