Account Manager – Telecom VAS Services (various roles: JHB, Lusaka, Abidjan, Maputo, Dar es-Sal[...]

The Focus Group; Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

An innovative company in Johannesburg is seeking an experienced Account Manager to build and maintain relationships with clients. The ideal candidate will have at least 5 years of B2B account management experience, preferably in the Telecom industry, and a strong understanding of the local market landscape. This role offers opportunities to lead strategic planning and exceed customer satisfaction goals.

Qualifications

• Minimum 5 years of proven experience in B2B Account Management.
• Minimum 3 years experience in Telecoms industry.
• Strong understanding of the cultural, political, and regulatory landscape.

Responsibilities

• Build and maintain long-term relationships with stakeholders.
• Monitor market trends to identify opportunities.
• Provide regular reporting on product trends and project progress.
• Achieve assigned service performance targets.

Skills

B2B Account Management

Telecom industry knowledge

Customer relationship management

Strategic planning

Education

Bachelor's degree

Job description

Overview

We are seeking for enthusiastic professionals, with energy, who are results driven and have can-do attitude, who want to be part of a team of likeminded individuals who are delivering solutions in an innovative and exciting environment. As an Account Manager, you will represent the full range of products and services, identifying cross-selling opportunities and ensuring delivery of our customer promise.

What You Will Do

• Build and maintain productive, long-term relationships with stakeholders within customer organizations
• Monitor market trends and competitors to identify opportunities and optimize service performance
• Continuously assess, clarify, and validate customer needs, including roadmaps, and project requirements
• Provide regular reporting on product trends, opportunities, project progress, and potential risks to the customer
• Proactively lead strategic account planning processes to develop mutual performance objectives and financial targets
• Drive solution-oriented initiatives that address customer challenges and deliver measurable results
• Achieve assigned service performance targets, including SLA compliance and financial goals
• Collaborate with internal teams to meet account performance objectives and exceed customer expectations, including support for timely payments collection, reconciliation processes and project delivery escalations
• Maintain high levels of customer satisfaction through exceptional service delivery

What You Will Bring

• Minimum 5 years of proven experience in B2B Account Management, preferably within the Telecom or Fintech industry
• Minimum 3 years experience in Telecoms industry
• Strong understanding of the cultural, political, and regulatory landscape in the assigned market(s)
• Bachelor's degree

Will be considered as plus

• Demonstrated track record of managing Telecom and/or Value-Added Services (VAS) solutions