Account Manager / Service Delivery Manager

Energy at Work Projects; Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading IT service provider in Johannesburg is seeking an experienced Account Manager / Service Delivery Manager to manage a portfolio of VIP clients. The ideal candidate has a solid background in account management, technical understanding of IT, and excels in relationship building. This role offers an exciting opportunity to be part of an innovative team that values excellence in service delivery.

Qualifications

• Solid experience in Account Management or Service Delivery, ideally in Telecoms or ISP.
• A technical understanding of IT – you speak geek and business fluently.
• Organised to the core – think colour-coded calendars.
• Comfortable engaging with executive-level clients.
• A natural relationship builder with a touch of sales energy.

Responsibilities

• Managing a portfolio of VIP clients.
• Hosting checkpoint meetings to ensure client satisfaction.
• Owning the delivery experience from tech to service.
• Bringing insights with strong Microsoft Excel skills.
• Travelling to clients when needed.

Skills

Account Management

Service Delivery

Microsoft Excel

Relationship Building

Technical Understanding of IT

Sales Energy

Job description

Overview

Account Manager / Service Delivery Manager - JHB North

An established and innovative Outsourced IT Provider in the North of Jozi is rolling out the red carpet for a superstar Account Manager / Service Delivery Manager to join their elite team.

What you’ll be doing

• Managing a portfolio of VIP clients – think top 20% red carpet treatment
• Hosting checkpoint meetings and making client satisfaction your personal mission
• Owning the delivery experience from the ground up – tech, service, and relationship
• Bringing insights to the table with your strong Microsoft Excel skills
• Travelling to clients when needed – because face time still matters

What we’re looking for

• Solid experience in Account Management or Service Delivery, ideally in Telecoms or ISP
• A technical understanding of IT – you speak geek and business fluently
• Organised to the core – think colour-coded calendars and zero missed follow-ups
• Comfortable engaging with executive-level clients
• A natural relationship builder with a dash of sales energy
• A deep curiosity or passion for AI? That’s a serious bonus!
• Your own car (you’ll be out and about)

Why join us?

• Work with a company that’s at the forefront of outsourced tech solutions
• Handle a high-impact portfolio with room to grow
• Be part of a team that values innovation, energy, and excellence

Ready to roll out the red carpet on your career? Send us your CV and let’s talk!