Account Manager (Remote South Africa)

HireHawk; Cape Town; Remote; ZAR 200,000 - 300,000; Full time

Job summary

A U.S.-based global staffing company is seeking a Senior Account Manager to lead account management efforts and engage with U.S.-based clients. This remote role requires strong sales instincts, relationship-building skills, and the ability to manage many accounts effectively. The ideal candidate will work independently and contribute to the company's growth through strategic outreach and client satisfaction.

Benefits

Work remotely with a global team

Performance-based rewards

Ownership in client-facing role

Qualifications

• 3+ years in a sales, client success, or account management role—preferably in recruiting, staffing, or a service-based industry.
• Proven experience working with U.S.-based clients.
• Comfortable with cold calling and lead generation.

Responsibilities

• Lead the Account Management department and shape its operational strategy.
• Conduct outbound prospecting and manage client relationships.
• Serve as the main point of contact for assigned client accounts.

Skills

Sales instincts

Relationship-building

Strong communication skills

Organizational skills

Tech-savvy

Ability to manage multiple accounts

Tools

CRMs

Spreadsheets

LinkedIn Sales Navigator

Zoho

Job description

Job Title : Senior Account Manager (U.S.-Based Global Staffing Company)

Location : 100% Remote

Industry : Recruitment Services / Staffing / Head Hunting

Work Schedule : Full-Time, Monday to Friday 8 am - 5 pm EST

Monthly Compensation Range : USD $2,000 - $3,000 (DOE)

Type of Contract : Independent Contractor Agreement

About Us

We’re a fast-growing headhunting agency that partners with U.S. companies to source exceptional global talent to support their needs. Our mission is to deliver top-tier recruitment solutions through strategic search, proactive client management, and unwavering dedication to quality service.

We’re hiring for a driven Senior Account Manager to help grow our client base and ensure outstanding client satisfaction. The ideal candidate has strong sales instincts, relationship-building experience, and strong understanding of optimal sales & client workflows to support the company’s growth.

What You’ll Do

Department Leadership & Strategy Development

• Play a key leadership role in shaping the vision, structure, and operational strategy of the Account Management department.
• Develop and document standard operating procedures (SOPs), best practices, and performance metrics to ensure consistency and scalability across accounts.
• Partner with leadership to identify opportunities for innovation, client retention, and service excellence.
• Mentor junior team members and help build a high-performing account management team through coaching and process enablement.
• Participate in strategic planning sessions to align department objectives with broader business goals

Sales & Lead Generation

Act as the first point of contact for new business leads

Conduct outbound prospecting via cold calls, emails, and LinkedIn outreach

Qualify prospects and schedule introductory calls or demos with decision-makers

Build and maintain a pipeline of U.S.-based clients across industries

Collaborate with leadership to refine and execute outreach strategies

Account Management & Client Service

Serve as the main point of contact for assigned client accounts

Ensure client satisfaction through timely updates, follow-ups, and service improvements

Understand client hiring needs and work closely with recruitment teams to ensure alignment

Manage contracts, renewals, and performance check-ins

Address and resolve any service issues quickly and professionally

Internal Collaboration

Provide client feedback to the recruiting team for ongoing improvements

Participate in weekly team meetings and performance reviews

Help develop pitch decks, proposals, and reports as needed

Requirements

3+ years in a sales, client success, or account management role—preferably in recruiting, staffing, or a service-based industry

Proven experience working with U.S.-based clients

Excellent communication and interpersonal skills

Comfortable with cold calling and lead generation

Strong organizational skills and attention to detail

Ability to manage multiple accounts and prioritize workload

Tech-savvy; familiar with CRMs, spreadsheets, and virtual communication tools

Self-starter with a proactive mindset and strong work ethic

Able to work independently and align with U.S. time zones

Nice to Have

Previous experience in a headhunting, recruiting, or staffing agency

Understanding of hiring workflows, job briefs, and recruitment metrics

Experience using tools like Zoho and LinkedIn Sales Navigator.

Benefits

Why Join Us?

Work remotely with a growing, global-minded team

Take on a client-facing role with real ownership and impact

Earn in USD and grow with a company that rewards performance

Contribute directly to the expansion of a modern recruitment agency