Account Manager - Pet Insurance

Job title: Account Manager - Pet Insurance

Job Location: Gauteng, Johannesburg
Deadline: May 14, 2025

Job Purpose

• Conduct relevant analysis to provide insights, themes, and trends to develop customer-focused product solutions. Promote new and existing VAPS products through engagement with the sales team to achieve set targets and grow profitability.

Responsibilities

• Analyze specific problems and issues to identify the best solutions, which could be technical or professional.
• Analyze current performance inhibitors and find solutions to ensure business continuity.
• Provide themes, summary analyses, and recommendations for changes based on partner input. Develop and implement project management plans to achieve specific goals.
• Manage and drive partner-related projects to ensure all products meet business requirements.
• Develop and implement a relationship management plan for partner accounts to build relationships with decision-makers and influencers, enabling effective communication and issue resolution.
• Maintain current partner relationships and ensure regular meetings to discuss performance and partner services.
• Ensure effective partner service delivery and satisfaction through investigation, feedback, and resolution.
• Create and verify the accuracy of partner reports before presenting them to relevant partners.
• Negotiate fee structures with partners as needed.
• Participate in training and development activities to enhance technical skills and stay updated.
• Engage in career development and performance management, setting personal goals and seeking continuous improvement.
• Develop a personal network within the business sector, represent the organization at events, and gather market intelligence.
• Research potential new partners and approach them to increase business revenue.
• Ensure the right products are added to the portfolio to meet business targets by leveraging existing partnerships and onboarding new ones.
• Communicate local action plans to team members, motivate them, and align efforts with broader business strategies.
• Manage ongoing relationships with partner verticals to meet their needs.
• Review departmental processes and protocols regularly to improve efficiency.
• Update partner products, handle queries, and ensure timely resolution.
• Maintain quality assurance in product offerings and partner service delivery through testing and communication.
• Coordinate with IT and external partners for system-related queries and updates.
• Prioritize product development tasks to ensure timely delivery and alignment.
• Monitor industry and market data, produce reports, and assist management in strategic planning.
• Oversee legal agreements in collaboration with the legal division.
• Implement best practices in systems and procedures, ensuring clear communication and understanding with partners.
• Contribute to achieving targets in revenue, marketing, and conversion rates.
• Provide quality service to partners, identify opportunities for new partnerships, and support retention efforts.
• Align personal and business objectives with TSW principles.
• Track financial performance against budgets, report variances, and oversee invoicing, statements, and payments.

Education

• School Grade 12 (Required)

Experience

• 3–5 years of account, product portfolio, or partner management experience (Essential); experience within the Financial Services Industry and Marketing environment is advantageous.
• Sales, Retail, or Business Development experience.