Account Manager, New Business, Road Logistics

DSV; Kempton Park; On-site; ZAR 300,000 - 500,000; Full time

Job summary

A leading logistics company seeks a Key Account Manager to enhance customer relationships and expand the client base within the allocated region. This role includes managing performance metrics and collaborating with internal teams while achieving retention and new business targets. Ideal candidates will have 3+ years of relevant experience, a proactive approach, and strong problem-solving skills.

Qualifications

• Minimum 3 years of Key Account Management or sales experience.
• Self-motivated with the initiative to work independently.
• Proficiency in MS Outlook, Excel, and PowerPoint.

Responsibilities

• Grow new client base in the logistics market and meet set targets.
• Manage client relationships and maintain accurate records.
• Analyze sales data and report to the Regional Sales Manager.

Skills

Key Account Management

Customer Service

Sales Experience

Problem-solving

Time Management

Financial Analysis

Education

Matric

Tools

MS Outlook

MS Excel

MS PowerPoint

Job description

Hunt for new business from new clients and serve as the main point of contact for customers, providing exceptional service and fostering positive relationships. Maintain and grow the existing customer base within the allocated region and meet monthly and annual retention targets.

Minimum Requirements:

• Minimum 3 years of Key Account Management or sales experience.
• Seek and grow new client base in the logistics market for the allocated region and meet set monthly and annual new business targets.
• Support all aspects of the account relationship as the primary point of contact for customers.
• Investigate and resolve customer complaints, concerns, and discrepancies promptly.
• Collaborate with internal teams to address customer issues effectively.
• Maintain accurate records of customer interactions, transactions, and inquiries via CRM.
• Generate monthly performance reports to track customer service metrics.
• Identify root causes of customer issues and implement preventative solutions.
• Communicate customer feedback and insights to stakeholders for continuous improvement.
• Strive to exceed customer expectations through exceptional service and relationship building.
• Identify potential risks and develop mitigation plans.
• Implement continuous improvement initiatives.
• Maintain and grow the client base as per MAS requirements, increasing revenue through additional opportunities.
• Work closely with Operations to deliver high levels of service.
• Coordinate with Finance to resolve discrepancies, invoices, and payments.
• Manage and monitor customer KPIs through data quality processes.
• Participate in account planning, sales support, and delivery as part of a cross-functional team.
• Analyze sales data and report weekly to the regional sales manager.
• Maintain and update client data regularly.
• Conduct industry and competitor analysis continuously.
• Assist in tender and proposal preparation and presentation.
• Create value for customers through innovative approaches.
• Achieve client call ratio KPIs as set by management to meet retention targets.

Electives:

• Strong personal characteristics such as energy, drive, focus, motivation, and responsibility.
• Self-motivated with the initiative to work independently.
• Excellent time management skills to meet deadlines.
• Project management skills for initiatives where required.
• Ability to identify opportunities for synergy and integration.
• Business acumen, including financial analysis, problem-solving, and sound judgment.
• Ability to identify operational issues and recommend solutions.
• Continuous review and refinement of processes for optimal results.
• Strong administrative skills with high attention to detail.

Computer Skills:

• Proficiency in MS Outlook, Excel, PowerPoint (intermediate level).
• Advanced skills are advantageous.

Qualifications:

• Matric (Essential).

Duties and Responsibilities:

• Grow new client base in the distribution market and meet set targets.
• Manage client relationships.
• Handle monthly billing and financial reporting.
• Represent the DSV brand.
• Analyze sales information and report weekly to the Regional Sales Manager.
• Maintain and update client data.
• Report on industry and competitor analysis.
• Assist in tender and proposal processes.
• Create value for customers through innovative solutions.
• Ensure monthly and cumulative targets are achieved.
• Communicate signed business to all stakeholders.
• Manage debtor days within company requirements.
• Identify cross-silo solutions and collaborate with other departments.
• Keep client files updated per procedures and QMS.
• Perform other duties as assigned by management.
• Update and maintain the internal CRM system.
• Meet client call ratio KPIs as indicated.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader, we continue to grow, innovate, and digitalize, building on our achievements.

With nearly 160,000 colleagues in over 90 countries, we aim to meet our customers’ needs and help them achieve their goals. We seek new talent, fresh perspectives, and ambitious individuals.

At DSV, performance is in our DNA. We foster a dynamic environment built on collaboration, accountability, and action. We value inclusivity, embrace diverse cultures, and respect individual dignity and rights. Join us if you want to make an impact, earn customer trust, and grow your career in a forward-thinking company.