Account Manager III

LexisNexis; Sandton; On-site; ZAR 300,000 - 450,000; Full time

Job summary

A leading information services company in South Africa is seeking a dynamic Account Manager to manage and grow relationships with government clients. The successful candidate will drive client satisfaction and retention while identifying growth initiatives. Candidates should have a Bachelor's degree and 3-5 years of account management experience, with strong interpersonal skills and proficiency in CRM software.

Qualifications

• Minimum of 3-5 years of experience in account management, preferably within the government sector.

Responsibilities

• Develop and maintain strong relationships with key government clients.
• Implement effective retention strategies to ensure high client satisfaction.
• Identify and pursue opportunities for account growth, including upselling.
• Provide exceptional support to clients, addressing inquiries promptly.
• Conduct market research to identify trends within the government sector.
• Prepare and present regular reports on account performance.
• Collaborate with internal teams for cohesive client management.

Skills

Strong interpersonal and communication skills

Proven ability to manage and grow client relationships

Excellent problem-solving and analytical abilities

Proficiency in CRM software and Microsoft Office Suite

Ability to work independently and as part of a team

Education

Bachelor's degree in Business, Marketing, or a related field

Tools

CRM software

Microsoft Office Suite

Job description

Job Summary: LexisNexis South Africa is seeking a dynamic and results-driven Account Manager to join our Government Growth and Retentions team. The successful candidate will be responsible for managing and growing relationships with government clients, ensuring client satisfaction, and driving retention and growth initiatives.

Key Responsibilities

• Client Relationship Management: Develop and maintain strong relationships with key government clients, understanding their needs and providing tailored solutions.
• Retention Strategies: Implement effective retention strategies to ensure high client satisfaction and loyalty.
• Growth Initiatives: Identify and pursue opportunities for account growth, including upselling and cross-selling LexisNexis products and services.
• Client Support: Provide exceptional support to clients, addressing their inquiries and resolving issues promptly.
• Market Analysis: Conduct market research and analysis to identify trends and opportunities within the government sector.
• Reporting: Prepare and present regular reports on account performance, client feedback, and market trends to senior management.
• Collaboration: Work closely with internal teams, including sales, marketing, and product development, to ensure a cohesive approach to client management.
  
  

Qualifications

• Education: Bachelor's degree in Business, Marketing, or a related field.
• Experience: Minimum of 3-5 years of experience in account management, preferably within the government sector.
• Skills:
• Strong interpersonal and communication skills.
• Proven ability to manage and grow client relationships.
• Excellent problem-solving and analytical abilities.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to work independently and as part of a team.
  

Personal Attributes

• Customer-Focused: A strong commitment to providing exceptional customer service.
• Results-Oriented: Driven to achieve and exceed targets.
• Adaptable: Ability to thrive in a fast-paced and changing environment.
• Team Player: Collaborative and able to work effectively with cross-functional teams.