Account Manager II

Nextens; Johannesburg; On-site; ZAR 420,000 - 660,000; Full time

Benefits offered by this job

Country-specific benefits

Job summary

LexisNexis Risk Solutions is seeking an Account Executive in Johannesburg to drive customer success, retention, and revenue growth within an assigned portfolio. You will manage existing customers through their lifecycle, ensuring timely renewals and proactively expanding usage of our risk and verification solutions.

As a trusted advisor, you will build relationships at all levels, coordinate with internal teams to deliver a seamless experience, and identify opportunities to upsell additional

Qualifications

• Experience managing a portfolio of customers and meeting renewals and revenue targets.
• Strong communication and relationship-building skills including confident phone engagement.
• Proactive, empathetic, and able to resolve customer issues effectively.
• Highly organised and detail-oriented with the ability to manage multiple priorities.
• Strong analytical and problem-solving skills to identify trends and opportunities.
• Adaptable and able to collaborate effectively with cross-functional teams.
• Results-driven with a focus on customer satisfaction and commercial growth.
• Fluency in English is mandatory; French and Portuguese are a plus.
• Experience using CRM systems (Salesforce preferred).
• Background in account management or client-facing roles with senior stakeholders.
• Familiarity with structured sales methodologies (e.g., MEDDPICC, SPIN).

Responsibilities

• Manage a portfolio of existing customers, acting as their main point of contact
• Build strong, long-term relationships to ensure high satisfaction and retention
• Own the full renewal cycle, ensuring timely and accurate contract renewals
• Identify and qualify upsell and cross-sell opportunities to drive incremental revenue
• Monitor account health, spot risks early, and take proactive action
• Deliver onboarding and tailored product training to new and existing users
• Coordinate with internal teams to solve issues and support a seamless customer experience
• Maintain accurate CRM records, forecasts, and opportunity updates
• Provide regular updates to leadership on performance and account activity

Skills

Portfolio management

Relationship building

Renewals

Upsell & cross-sell

CRM proficiency

Sales methodologies (MEDDPICC/SPIN)

English fluency

Sales experience

Communication skills

Analytical thinking

Cross-functional collaboration

Tools

Salesforce

Job description

Aboutthebusiness:

LexisNexisRiskSolutionsistheessentialpartnerintheassessmentofrisk.WithinourBusinessServicesvertical,weofferamultitudeofsolutionsfocusedonhelpingbusinessesofallsizesdrivehigherrevenuegrowth,maximizeoperationalefficiencies,andimprovecustomerexperience.OursolutionshelpourcustomerssolvedifficultproblemsintheareasofAnti-MoneyLaundering/CounterTerroristFinancing,IdentityAuthentication&Verification,FraudandCreditRiskmitigationandCustomerDataManagement.YoucanlearnmoreaboutLexisNexisRiskatthelinkbelow, https://risk.lexisnexis.com/.

AboutourTeam:

Areyoulookingtojoinanindustry-leadingsalesorganisation?OursalesteambasedinLondonisdedicatedtopartneringwithorganisationstoaddressandsolvecomplexriskproblems.Youwillbejoiningahigh-performancesalesteaminabusinessenjoyingsignificantgrowth,aglobalFTSE100companyandwellrenownedinthemarket.

Abouttherole:

Asan AccountExecutive atLexisNexisRiskSolutions,youwillplayakeyroleindrivingcustomersuccess,retention,andrevenuegrowthwithinyourassignedportfolio.You’llmanageabookofexistingcustomersthroughouttheirlifecycle,ensuringtimelyrenewalswhileproactivelyidentifyingopportunitiestoexpandusage,increaselicences,andintroduceadditionalproducts.

You’llactasatrustedadvisortoyourclients,buildingstrongrelationshipsatalllevelsanddevelopingadeepunderstandingoftheirneeds.Throughregularengagement,training,andongoingaccountmanagement,you’llhelpcustomersmaximisethevalueofoursolutionswhileprotectingandgrowingrecurringrevenue.

Workingcloselywithinternalteams,you’llcoordinateaseamlesscustomerexperienceandcontributetotheoverallcommercialsuccessoftheterritory.Ifyou’reproactive,detail-oriented,andpassionateaboutdeliveringexceptionalcustomeroutcomes,thisroleoffersafantasticopportunitytomakeameaningfulimpact.

Responsibilities

• Manageaportfolioofexistingcustomers,actingastheirmainpointofcontact
• Buildstrong,long-termrelationshipstoensurehighsatisfactionandretention
• Ownthefullrenewalcycle,ensuringtimelyandaccuratecontractrenewals
• Ownthefullrenewalcycle, Identifyandqualifyupsellandcross-sellopportunitiestodriveincrementalrevenue
• Monitoraccounthealth,spotrisksearly,andtakeproactiveaction
• Deliveronboardingandtailoredproducttrainingtonewandexistingusers
• Coordinatewithinternalteamstoresolveissuesandsupportaseamlesscustomerexperience
• MaintainaccurateCRMrecords,forecasts,andopportunityupdates
• Provideregularupdatestoleadershiponperformanceandaccountactivity

Requirements:

• Provenabilitytomanageaportfolioofcustomersandmeetrenewalandrevenuetargets
• Strongcommunicationandrelationship-buildingskills,includingconfidentphoneengagement
• Proactive,empathetic,andabletoresolvecustomerissueseffectively
• Highlyorganisedanddetail-oriented,withtheabilitytomanagemultiplepriorities
• Stronganalyticalandproblem-solvingskillstoidentifytrendsandopportunities
• Adaptableandabletocollaborateeffectivelywithcross-functionalteams
• Results-driven,withafocusoncustomersatisfactionandcommercialgrowth
• Fluency in English is mandatory; French and Portuguese is a plus.
• ExperienceusingCRMsystems(Salesforcepreferred)
• Backgroundinaccountmanagementorclient-facingroleswithseniorstakeholders
• Familiaritywithstructuredsalesmethodologies(e.g.,MEDDPICC,SPIN)
  

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