Account Manager I

Travelport; Cape Town; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading travel technology company is seeking an Account Manager to manage its largest regional account in Southern Africa. This role focuses on retention and growth strategies, customer support, and relationship management. The ideal candidate is customer-centric, has experience in a B2B travel environment, and possesses strong commercial skills. Join us in simplifying travel technology for our clients.

Qualifications

• Experience in contract/customer management.
• Experience in a B2B environment within the travel industry.
• Ability to translate customer needs into actionable strategies.

Responsibilities

• Manage the largest regional account in Southern Africa.
• Develop retention and growth strategies.
• Ensure support resources are optimized for the best customer experience.

Skills

Self-motivated

Customer-centric

Strong commercial skills

Excellent account management

Strong communication skills

Job description

Account Manager | South Africa - Johannesburg

Travel obsessed? Big tech fan? Hey, you’re in good company. If you want to be part of the industry that makes the world go round, then look no further.

Travelport is the brains behind many of your travel bookings—plane, car, or hotel. Our technology is used to book those magical holidays, bachelorette parties, or long-overdue reunions. While we can’t solve mosquito bites or lost luggage, we can simplify many technical aspects of travel, and we’re looking for the best thinkers to help us do it.

We’re hiring right now for an Account Manager! Search for Travelport on LinkedIn and hear from our amazing team.

What does a great Account Manager do?

This is a commercial role responsible for the retention and development of the largest regional account in Southern Africa. The Account Manager will focus on renewals and customer support.

Responsibilities include:

1. Manage the largest regional account in Southern Africa, working in a team of 4.
2. Act as the primary agency sales point of contact for the account, representing the organization to the customer and vice versa.
3. Develop retention and growth strategies, proactively promoting and selling Travelport products to increase MIDT share and revenue.
4. Manage long-term customer relationships, including re-negotiation of contracts.
5. Collaborate with other Travelport resources such as Customer Support Managers, Search Optimization, Project Management, Solution Consultants, Solution Developers, and API support teams.
6. Ensure support resources are optimized to deliver the best customer experience.
7. Build senior relationships within the customer's organization and play a strategic role in growing their business.
8. Establish and nurture relationships with key decision-makers.
9. Adopt a proactive approach in account management, seeking new business opportunities and addressing competitive threats while maintaining profitability.
10. Maintain good relationships with key individuals within accounts and within a defined territory.
11. Map customer requirements for Travelport’s products and services to facilitate business growth.
12. Develop strategies and coordinate company resources to maximize sales volume and profits within the assigned account/territory, and maintain an effective sales plan.
13. Drive account penetration and sales growth, managing an active CRM pipeline.
14. Maintain comprehensive and current account plans, securing buy-in from customers.
15. Build key internal stakeholder relationships to ensure the delivery of customer requirements.

Who we are looking for in this role:

• Highly self-motivated, customer-centric, with a positive, can-do attitude.
• Experience in contract/customer management.
• Experience in a B2B environment within the travel industry.
• Strong commercial skills, with the ability to translate customer needs into actionable strategies.
• Excellent account and relationship management skills to identify opportunities for business growth.
• Strong self-management skills for pipeline management, updating sales databases, and reporting.
• Excellent communication and interpersonal skills, with the ability to influence senior stakeholders internally and externally.
• High levels of self-motivation, confidence, assertiveness, and adaptability to changing environments.
• Strong understanding of Travelport’s business model, core drivers, and technology requirements.
• High numeracy and financial acumen.
• Desire to understand, meet, and exceed customer needs, striving for customer satisfaction.
• Ability to analyze situations, understand complexities, and apply sound judgment.