Account Manager - Fluent In French

Paymentology is the first truly global issuer processor, providing banks and fintechs with the technology, team, and experience to rapidly issue and process Mastercard, Visa, and UnionPay cards across more than 60 countries at scale.

Our advanced multicloud platform offers both shared and dedicated processing instances, a vast global presence, and richer real-time data, setting us apart as a leader in payments.

The Account Manager is responsible for providing strategic guidance to Paymentology's key clients, ensuring the highest level of satisfaction, and driving growth and expansion opportunities. This role involves developing comprehensive success plans, analyzing client performance metrics, and proactively addressing any issues. The Account Manager builds and maintains long-term, trust-based relationships with clients, aligning our services with their strategic goals and business objectives.

What you get to do :

Client Relationship Management :

• Manage critical and high-value client accounts, serving as their main point of contact.
• Develop and maintain trust-based relationships with key client stakeholders, acting as their advocate within the organization.
• Foster deep strategic relationships with senior client executives and decision-makers.

Account Strategy and Planning :

• Develop and implement comprehensive Success Plans tailored to each client's strategic goals and business objectives.
• Provide strategic insights and advice to clients, aligning our services with their long-term vision.
• Regularly review and analyze client performance metrics, ensuring alignment with client goals and proactively addressing issues.
• Set up and chair meetings such as Weekly Operational Reviews, Monthly Performance Reviews, Quarterly Business Reviews, and Annual Steering Committees.
• Assess progress, gather feedback, and refine strategies during these meetings.

Service Delivery and Client Feedback :

• Ensure the timely and successful delivery of solutions according to client needs and objectives.
• Manage client expectations and ensure satisfaction with services provided.
• Lead initiatives to gather and analyze client feedback, driving continuous improvement.
• Develop and execute strategies to enhance customer satisfaction and minimize churn.
• Monitor client health indicators and proactively implement measures to retain at-risk clients.

Business Development and Growth :

• Identify and pursue opportunities for upselling and cross-selling additional services.
• Drive contract renewals and negotiations, leveraging strategic insights to add value and enhance satisfaction.

Reporting and Data Analysis :

• Lead the preparation and presentation of reports on KPIs during strategic meetings.
• Track and report on Success Plan achievements, making strategic recommendations as needed.
• Utilize advanced data analytics to provide insights and identify improvement opportunities.

Leadership and Mentorship :

• Guide and mentor other account managers and team members.
• Foster a client-centric culture within the team.
• Participate in training to enhance skills and knowledge.
• Provide clients with advanced training and resources.
• Conduct workshops on industry trends and best practices.
• Serve as a thought leader and trusted advisor for clients navigating industry changes.

Problem Solving and Conflict Resolution :

• Address and resolve client issues promptly and effectively.
• Identify potential problems early and develop proactive solutions.
• Serve as the escalation point for client issues, ensuring timely resolution.
• Maintain detailed knowledge of each client's contractual obligations and environment.

Cross-functional Collaboration :

• Work with product, marketing, and sales teams to align strategies.
• Collaborate with other Account Managers for a unified experience.
• Participate in strategic planning to incorporate client feedback into initiatives.

What you can look forward to :

At Paymentology, we value making a difference in the lives of our employees and communities. You will work with a diverse, global team committed to advancing the world through payments and making a global impact.

Travel :

10-25%

Requirements :

What it takes to succeed :

• 8-10 years of experience in account management, client relationships, or related roles working with high-value or enterprise clients.
• Understanding of payments, especially card issuance.
• Technical background in payments is essential.
• Experience managing stakeholders in the payments domain.
• Exposure to 24/7 industry environments.
• Experience working in dynamic, agile environments.
• Proficiency in Microsoft Office Suite.
• Strong time management, multitasking, and business acumen skills.
• Exceptional relationship-building skills with senior executives.
• Resilient, focused, and analytical.
• Strong negotiation skills.
• Attention to detail and excellent communication skills in English and French.

Remote Work :

Employment Type: Full-time

Key Skills :

Acting, Anti Money Laundering, Electrical Designing, Marketing & Promotions, DSP, Immigration

Experience :

Years of relevant experience

Vacancy :

1