Account Manager E-commerce Marketing Agency (Remote)

Exclusively Remote; Cape Town; Remote; ZAR 300,000 - 600,000; Full time

Job summary

A boutique digital marketing agency seeks a proactive Account Manager to connect clients with internal operations. Ideal candidates have agency experience and thrive in fast-paced environments, ensuring projects meet client needs through clear communication and project management.

Benefits

Remote-first work culture

Supportive and collaborative team environment

Opportunity to work with growing e-commerce brands

Qualifications

• Experience in digital marketing agency required.
• Strong organizational and communication skills essential.
• Proactive mindset to anticipate client needs.

Responsibilities

• Be the primary point of contact for e-commerce clients.
• Lead regular client calls to understand needs.
• Monitor project timelines and deliverables.

Skills

Project Management

Communication

Organization

Tools

Asana

Google Workspace

Slack

ClickUp

Job description

Account Manager E-commerce Marketing Agency (Remote)

We are a boutique digital marketing agency specializing in helping e-commerce brands scale and thrive online. We're looking for a proactive, detail-oriented Account Manager to be the bridge between our clients and our internal operations team.

If you have a background in digital marketing agencies, enjoy client-facing roles, and thrive in fast-paced environments where communication and organization are key this could be the perfect role for you.

What You'll Do:

• Be the primary point of contact for a portfolio of e-commerce clients.

• Lead and participate in regular client calls to understand needs, priorities, and goals.

• Translate client feedback and action items into clear instructions for the internal team.

• Work closely with operations, creative, and marketing specialists to ensure tasks are completed on time and to spec.

• Monitor project timelines, deliverables, and performance metrics.

• Maintain strong, trusting relationships with clients by consistently providing value and communication.

What Were Looking For:

• Agency experience is required ideally in a digital marketing or e-commerce environment.

• Strong organizational and project management skills with the ability to juggle multiple clients and deadlines.

• Clear and professional communication skills both written and verbal.

• Proactive mindset you anticipate client needs and move projects forward without waiting to be asked.

• Familiarity with digital marketing services such as email marketing, paid ads, content strategy, and/or Shopify is a plus.

• Experience with tools like Asana, Slack, Google Workspace, ClickUp, or similar platforms.

• E-commerce experience or familiarity with working with DTC brands is a plus, but not a must.

Why Work With Us:

• Small but mighty team with a focus on collaboration and excellence.

• Remote-first work culture.

• Opportunity to work with exciting and growing e-commerce brands.

• Supportive, process-driven environment that values communication and ownership.