Account Manager E-commerce Marketing Agency (Remote)

Exclusively Remote; Cape Town; Remote; ZAR 200,000 - 300,000; Full time

Job summary

A boutique digital marketing agency is seeking an experienced Account Manager to liaise between clients and the internal teams. The ideal candidate will have agency experience in e-commerce, strong organizational and communication skills, and a proactive approach to managing client needs. This remote position offers a collaborative work environment, supporting exciting e-commerce brands.

Benefits

Remote-first work culture

Collaborative team

Opportunities to work with growing brands

Qualifications

• Experience ideally in a digital marketing or e-commerce environment.
• Strong organizational skills with the ability to juggle multiple clients.
• Professional verbal and written communication skills.

Responsibilities

• Be the primary contact for a portfolio of e-commerce clients.
• Lead regular client calls to understand needs and goals.
• Translate client feedback into clear internal instructions.
• Work closely with various teams to ensure timely task completion.
• Monitor project timelines and performance metrics.
• Maintain strong relationships with clients.

Skills

Agency experience

Organizational skills

Project management skills

Clear communication

Proactive mindset

Tools

Asana

Slack

Google Workspace

ClickUp

Job description

Account Manager E-commerce Marketing Agency (Remote)

We are a boutique digital marketing agency specializing in helping e-commerce brands scale and thrive online. We're looking for a proactive, detail-oriented Account Manager to be the bridge between our clients and our internal operations team.

If you have a background in digital marketing agencies, enjoy client-facing roles, and thrive in fast-paced environments where communication and organization are key this could be the perfect role for you.

What You'll Do:

• Be the primary point of contact for a portfolio of e-commerce clients.

• Lead and participate in regular client calls to understand needs, priorities, and goals.

• Translate client feedback and action items into clear instructions for the internal team.

• Work closely with operations, creative, and marketing specialists to ensure tasks are completed on time and to spec.

• Monitor project timelines, deliverables, and performance metrics.

• Maintain strong, trusting relationships with clients by consistently providing value and communication.

What Were Looking For:

• Agency experience is required ideally in a digital marketing or e-commerce environment.

• Strong organizational and project management skills with the ability to juggle multiple clients and deadlines.

• Clear and professional communication skills both written and verbal.

• Proactive mindset you anticipate client needs and move projects forward without waiting to be asked.

• Familiarity with digital marketing services such as email marketing, paid ads, content strategy, and/or Shopify is a plus.

• Experience with tools like Asana, Slack, Google Workspace, ClickUp, or similar platforms.

• E-commerce experience or familiarity with working with DTC brands is a plus, but not a must.

Why Work With Us:

• Small but mighty team with a focus on collaboration and excellence.

• Remote-first work culture.

• Opportunity to work with exciting and growing e-commerce brands.

• Supportive, process-driven environment that values communication and ownership.