Account Manager - Digital Marketing

Tamonroe; Johannesburg; On-site; ZAR 300 000 - 600 000; Full time

Job summary

An established industry player is seeking a dynamic Account Manager to join their innovative team. In this full-time role, you will be the primary contact for clients, ensuring their needs are met while fostering strong relationships. With a focus on B2B SaaS clients, your expertise will drive success in managing multiple accounts and delivering exceptional service. The company values personal growth alongside professional success, offering a flexible schedule and performance-based bonuses. If you thrive in a collaborative environment and are passionate about client success, this opportunity is perfect for you.

Benefits

Flexible schedule

Paid time off

Performance-based bonus

Growth opportunities

Family-oriented culture

Qualifications

• 3+ years of account management experience, including managing B2B SaaS clients.
• Experience in Paid Social and Paid Media projects.

Responsibilities

• Act as the single point of contact for clients and manage their needs.
• Develop account management processes to maximize efficiency.

Skills

Account Management

Communication Skills

Organizational Skills

Attention to Detail

Work Ethic

Proactive Mindset

Tools

Zoho

Salesforce

ClickUp

Monday

Asana

Job description

Monroe is a B2B agency that prizes science-based frameworks, proof-driven solutions, and doing what works.

We grow as a team, love to learn, and believe personal growth is as important as professional success.

We are looking for a Contract Full-Time Account Manager with 3+ years of experience within an agency environment.

Responsibilities

1. Act as the single point of contact for company clients.
2. Serve as liaison between clients and the delivery team.
3. Identify client needs, maintain a good understanding of client products and their business strategies.
4. Maintain accurate client records, conversation journals, meeting minutes, monthly invoicing, and keep track of contract updates and renewals.
5. Develop a thorough understanding of the company products and service offerings to better upsell and cross-sell to clients.
6. Create & document account management processes to maximize efficiency, productivity, and client impact.
7. Get progress reports from the delivery team and present to clients.
8. Monitor client-facing tasks and ensure that task descriptions are detailed and accurate.
9. Monitor and ensure that client requests are completed by the delivery team in a timely manner.
10. Meet regularly with other members of the delivery team to discuss progress and strategies for business development.

Qualifications

1. Three years of account management experience, including a minimum of 1 year in the following areas:
2. Managing B2B SaaS Clients.
3. Using cloud-based tools like Zoho, Salesforce, ClickUp, Monday, Asana, or similar.
4. Managing USA-based clients.
5. At least 2 years of experience in Paid Social and Paid Media projects in any capacity.
6. Experience managing multiple clients simultaneously - corporate clients, small businesses, startups, etc.
7. Excellent communication skills, both written and verbal.
8. Good organizational and administrative skills.
9. Must Have Soft Skills:
10. High attention-to-detail skills.
11. Strong work ethic and positive attitude.
12. A tech-savvy proactive mindset, self-starter, and self-motivated.
13. Experience working in a high-pressure agency environment.
14. Ability to work independently and as part of a team.

Why You'll Love Working at TA Monroe

1. Flexible schedule and paid time off.
2. Performance-based bonus.
3. Opportunity for growth.
4. Culture is one of our top priorities.
5. You will find a family at TA Monroe.

About the company

We are strategists and thinkers in the digital space.

We think of scalability.

We're scientific about profitability.

We bring decades of highly specialized marketing, digital strategy, and advertising expertise to our clients.

Our Philosophy

When it comes to growth marketing, we let science guide us. Our systematic approach thrives on data and is driven by expert strategists. Test & learn is in our DNA. We bring collective insights from 5,+ experiments to our clients.