Account Manager - Cape Town, Bellville

Cartrack; Cape Town; On-site; ZAR 300 000 - 500 000; Full time

Job summary

A leading mobility tech company in Cape Town seeks a Key Account Manager to build and maintain customer relationships. The role involves service support, resolving queries, and following up on leads. Candidates should possess strong business acumen, negotiation skills, and a minimum of 5 years of relevant experience in account management and sales. This position promises an engaging challenge in a dynamic environment.

Qualifications

• Minimum of 5 years relevant account management and sales experience.
• Strong administrative skills and ability to plan and organize.
• Valid driver's license required.

Responsibilities

• Build and maintain relationships with existing customers as an Internal Account Manager.
• Service existing clients by uncovering their immediate needs.
• Develop unique ways to grow the business and provide solutions.

Skills

Solution-oriented

Strong business acumen

Strong negotiation skills

CRM experience

Education

Grade 12 / Matric

Bachelor's degree

Job description

Are you a go-getter, motivated to achieve results and up for a challenge?

Do you have the ability to grow and nurture customer relationships?

We're a world-leading smart mobility tech company with over 2,, subscribers across 24 countries, and we're looking for a Key Account Manager to join our team.

Cartrack is a leading global Software-as-a-Service (SaaS) platform provider for small, medium, and large businesses, as well as consumers needing a software platform for data analytics to optimise fleets, driver behaviour, insurance risk, safety, and asset recovery.

The primary purpose of the position is to build and maintain relationships with existing customers as an Internal Account Manager.

Supporting clients via telephonic and email support, as well as travel.

A secondary purpose is to follow up on incoming leads and close deals where possible.

To contribute daily to our mission of providing all our clients and partners with superior quality technology and information supported by first-rate service.

The incumbent must uphold our promise to go beyond the expected.

Responsibilities

• Contribute daily to our mission of providing superior quality technology and information supported by first-rate service.
• Contact, resolve problems & queries, and build relationships with allocated clients.
• Service existing clients by uncovering their immediate needs (health checks, account reviews, fleet training, self-service portal).
• Develop unique ways to grow the business with customers and provide solutions to management in the face of challenges.
• Deliver continuous training to business sources and clients to explain products.
• Market and promote products to increase brand awareness.
• Achieve above-average results on customer satisfaction surveys.
• Update CRM and coverage reports daily.
• Report daily activities to relevant Manager.
• Attend to all fleet queries, setup of fleet reports and alerts.
• Attend to de / re installations and repair queries and / or requests.
• Attend to cancellation requests.
• Attend to account queries.
• Update client and vehicle information (self-service portal).
• Ensure familiarity and adherence to applicable company policies and procedures.

Qualifications and Skills

• Solution-oriented
• Strong business acumen with a focus on customer relations
• Ability to plan and organize with strong administrative skills
• High level of EQ with strong negotiation skills
• CRM experience
• Grade 12 / Matric
• Bachelor's degree or B
• Valid driver's license
• Minimum of 5 years relevant account management and sales experience