Account Manager - Cape Town

Booking Holdings, Inc.; South Africa; Hybrid; ZAR 30 000 - 60 000; Full time

Job summary

Join a forward-thinking company as an Account Manager in Cape Town, where your skills will help partners excel in the travel industry. In this dynamic role, you'll leverage your account management expertise to enhance partner performance and create memorable experiences for customers. With a focus on communication and problem-solving, you'll thrive in a collaborative environment that values diversity and innovation. Enjoy a competitive benefits package, including flexible working arrangements and industry-leading discounts. If you're passionate about travel and technology, this opportunity is perfect for you.

Benefits

Annual paid time off

Generous paid leave scheme

Flexible working arrangements

Working from abroad (up to 20 days)

Industry leading product discounts

Qualifications

• 2+ years of experience in account management or sales.
• Fluent in English, both written and spoken.
• Experience in e-commerce or travel industry is a plus.

Responsibilities

• Support accommodation partners with business performance insights.
• Identify and articulate partner needs for optimized performance.
• Communicate effectively and lead conversations to successful outcomes.

Skills

Account Management

Sales

Communication Skills

Market Evaluation

Problem Solving

Education

Bachelor's Degree

Job description

About Us:At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We’re the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world!

Booking.com is seeking a full time Account Manager for our lovely office in Cape Town!

Role Description:

You support Booking.com BV; you are responsible for informing and consulting its accommodation partners in regards to their business performance, market opportunities and industry trends. You will empower partners on how to use the system, tools and available products of Booking.com BV with the goal of optimizing their performance on the platform and creating an amazing experience for Booking.com’s customers.

Key Job Responsibilities and Duties:

• Communicating effectively: you can clearly express ideas and information to others and flex your style according to the specific situation and audience
• Managing your market: you excel at evaluating local market characteristics, trends and drivers, and you effectively prioritize and manage the performance of a portfolio of accounts to business value
• Identifying and articulating Partner needs: you are capable to create value for Partners by identifying, clarifying and prioritizing partner needs
• Formulating and positioning solutions: you enjoy creating “win-win” value for partners by matching needs to relevant offerings and presenting these in compelling ways
• Gaining commitment: you have the capability to move partner conversations forward and lead conversations to a successful outcome
• RepresentingBooking.com: you can exhibit professional behavior and act as a role model of theBooking.comvalues before, during and after interactions with partners
• Self-awareness, managing and developing yourself: you have the capability to achieve business goals and make the difference in interacting with partners by recognizing the emotions of oneself and of others and to use this information to guide thinking and behavior.

Qualifications & Skills:

• 2+ years of experience in a relevant account management/sales function
• Fluent English speaker and writer
• Affinity or experience within e-commerce and/or travel industry are considered a plus
• Pro-active, sense of responsibility and can work independently; team player, self-motivated, flexible and open to change
• Driver’s license and availability to travel up to 50%

Benefits & Perks - Global Impact, Personal Relevance:

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitivecompensation and benefits package, as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave

• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)

• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

Diversity, Equity and Inclusion (DEI) at Booking.com:

Diversity, Equity & Inclusion have been a core part of our company culture since day one. Thisongoing journeystarts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.

Take it from our Chief People Officer, Paulo Pisano: “At Booking.com, the diversity of our people doesn’t just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It’s a place where you can make your mark and have a real impact in travel and tech.”

We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

Application Process:

• Let’s go places together:How we Hire

• This role does not come with relocation assistance.

Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.

Please attach CV and additional documentation in English language.

Pre-Employment Screening

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.