Account Manager - Cape Town

Metrofile; Cape Town; On-site; ZAR 250,000 - 450,000; Full time

Job summary

A leading company in the information management industry is seeking a skilled Client Manager in Cape Town. The successful candidate will develop close relationships with clients, ensure satisfaction through tailored solutions, and maintain data integrity. They will require a sales background, strong communication skills, and the capability to exceed expectations in a B2B environment.

Qualifications

• 3+ years experience in sales/business development, preferably in Information Services.
• Proven ability to meet/exceed sales targets quarterly and annually.
• Experience in tender document preparation and strong computer proficiency.

Responsibilities

• Engage regularly with clients to maintain strong relationships.
• Provide customized solutions and resolve client issues.
• Report sales and service statistics weekly.

Skills

Communication

Interpersonal Skills

Business Acumen

Sales Enthusiasm

Team Player

Education

3-year Degree/Diploma/Higher Diploma in Sales, Marketing, or Retail Management

Postgraduate qualification in business administration

Job description

Job Location : Western Cape, Cape Town
Deadline : June 28, 2025

KEY RESPONSIBILITIES

To perform this role successfully, the incumbent must be able to:

• Provide purpose-fit solutions through an understanding of specific client needs related to Metrofile's services.
• Engage regularly with clients to maintain strong relationships.
• Act as the primary contact between clients and Metrofile for:
• Negotiating prices within the Authority Framework
• Providing customized solutions
• Resolving problems and issues
• Stay informed of market and competitor trends, and update the Sales Manager / Sector Head accordingly.
• Maintain an up-to-date database of clients in your portfolio.
• Stay informed about legislative requirements related to document and records management.
• Classify client information effectively for quick and accurate retrieval.
• Manage documentation and records as per the client's document retention strategy, informing clients of past due dates.
• Report on overdue boxes quarterly.
• Develop Account Plans with the Sales Manager / Sector Head to leverage new opportunities and retain customers.
• Report sales and service statistics weekly.
• Ensure the service provided meets customer needs and identify new leads within your Sector.
• Resolve escalated inquiries or queries promptly and communicate concerns regarding service delivery to Operations and management, ensuring remediation.
• Service your portfolio adequately to ensure customer satisfaction.
• Maintain the integrity of clients' portfolio data.
• Assist in preparing and presenting business proposals to existing and potential clients.
• Maintain close relationships with the Sector Head to capitalize on opportunities.
• Handle, resolve, and report issues, concerns, and complaints related to your portfolio or clients.

MINIMUM QUALIFICATIONS, EXPERIENCE, AND KNOWLEDGE

The requirements below represent the necessary knowledge, skills, and abilities:

• 3-year Degree/Diploma/Higher Diploma in Sales, Marketing, or Retail Management.
• At least 3 years of experience in sales/business development, preferably in Information Services, Warehousing, Logistics, or similar fields.
• A postgraduate qualification in business administration is highly advantageous.
• Account management experience in document management, archival, or related industry sales is preferable.
• Business-to-business (B2B) sales experience is required.
• Proven track record of delivering high-level sales presentations.
• Proven ability to meet and exceed sales targets quarterly and annually.
• Excellent communication and interpersonal skills.
• Drive and enthusiasm for sales.
• Hardworking and solutions-oriented.
• Team player.
• Strong business acumen, capable of engaging with senior and top management.
• Willingness to travel between sites/clients.
• Highly proficient in computer skills.
• Experience in tender document preparation.
• Own vehicle and valid driver’s license.