Account Manager - Account Manager - Retail Channels.Sales and Distribution

MTN Group; Roodepoort; On-site; ZAR 500,000 - 750,000; Full time

Job summary

A leading telecommunications company in South Africa is seeking an individual to drive the growth of the Dealer Channel. The role involves implementing strategies, building strong dealer relationships, and ensuring exceptional performance. Candidates should have a minimum of 3-5 years in the telecoms industry and a solid sales record. This position offers a dynamic work environment with a focus on innovation and customer satisfaction.

Qualifications

• Minimum of 3-5 years of experience in the telecoms industry.
• ICT experience is preferable.
• Solid sales track record and performance against target.

Responsibilities

• Implement regional strategies to maintain market share.
• Build strong relationships with dealers and support their growth.
• Monitor dealer performance and provide guidance.

Skills

Analytical skills

Problem-solving

Communication skills

Customer service orientation

Education

3-year diploma or degree in relevant field

Job description

Mission / Core purpose of the Job :

To drive the growth of the Dealer Channel by increasing the quantity and quality of sales, fostering strong dealer relationships, and ensuring exceptional performance through effective collaboration and support.

Key Performance Areas :

Growth and Strategy :

• Implement regional operational strategies to gain and maintain market share.
• Create and execute account plans to achieve sales targets for the designated portfolio of accounts.

Relationship Management :

• Build and maintain strong relationships with dealers
• Provide feedback and support to dealers to enhance their sales performance.
• Seek feedback from dealers and continuously improve support and service standards.

Development and Support :

• Identify and facilitate training and development opportunities for dealers.
• Provide coaching and motivation to dealers to achieve their sales targets.
• Resolve issues and provide solutions to support dealer success.

Operational Excellence :

• Ensure compliance with operational processes and procedures.
• Provide input into demand forecasting and consolidate key information into meaningful intelligence for submission to the Sales Manager.
• Monitor dealer performance and report on achievements and areas for improvement.

Performance Management :

• Report on the performance of the dealer network, highlighting achievements and areas for improvement.
• Actively manage dealer performance, providing guidance and support to address any issues.
• Ensure alignment with company objectives and compliance with company principles.

Education :

• Minimum 3-year diploma or degree in relevant field,
• Fluent in English

Experience :

• Minimum 3-5 years of experience in the telecoms industry
• ICT Experience is preferable.
• A solid sales track record (performance against target)

Competencies :

• Skills and Abilities : Excellent analytical, problem-solving, and communication skills; a strong customer service orientation; and the ability to work effectively under pressure.
• Flexibility : Willingness to work irregular hours to ensure the satisfaction and support of VIP customers and critical network operations.
• Innovation and Continuous Learning : Demonstrates a strong enthusiasm for and proficiency in rapidly absorbing new technologies and innovative troubleshooting methods. This role actively promotes a culture of continuous improvement within the team by seeking and utilizing feedback for both personal and collective advancement.
• Customer-Centric Approach : Exhibits an unwavering commitment to achieving customer satisfaction, adeptly handling urgent escalations, and fostering enduring relationships with VIP clients. This involves not only resolving their issues efficiently but also strategically nurturing these key relationships to ensure ongoing satisfaction and loyalty.
• Analytical Skills : Possesses strong analytical capabilities, enabling the identification, examination, and interpretation of data to derive actionable insights. This skill set supports effective problem-solving and decision-making processes, contributing to the continuous enhancement of service quality and the strategic management of VIP customer relationships.