Account Manager

Cape Herb; Wes-Kaap; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading FMCG company in South Africa is seeking a Key Account Manager to enhance customer satisfaction and grow business. The role involves coordinating customer orders, providing marketing support, and managing sales analysis. Ideal candidates should have a relevant degree, experience in client liaison, and strong analytical skills. This position offers the chance for international travel and career growth within a dynamic environment.

Qualifications

• 3 or 4 years (relevant) degree - Business degree advantageous.
• 2+ years’ experience in client liaison or business development role.
• Must be available for international travel, if required.
• Excellence in written and verbal communication.
• Excel proficient.
• Strong analytical skills.
• Project Management skills.
• Commercially minded.
• Budget-management skills and proficiency.

Responsibilities

• Co-ordinate customer orders from PO receipt to delivery.
• Provide sales and marketing related information to the customer.
• Work with other internal departments for OTIF delivery.
• Track sales vs budget and ensure sales targets are met.
• Manage margins and costings.
• Build customer relationships and identify sales potential.
• Respond to customer requests for new items.

Job description

Reporting: Key Account Manager

Location: Westlake


Cape Herb & Spice has grown from entrepreneurial roots into a global FMCG player, employing over 500 people and operating over 5 sites in Cape Town with a wide range of products across various categories.

Centred around innovation and quality, Cape Herb and Spice gives any candidate a great opportunity to gain extensive international experience and build an exciting career.

Purpose:
The main function of this role is to ensure customer satisfaction and grow existing customer business, ensuring this business is profitable and efficient for CHS while supporting the Key Account Manager for the region. This role gives the candidate an opportunity to learn about the Cape Herb & Spice business and gain experience in export to allow for future career growth.

Key Functional Areas:

• Support for Key Account Manager on Large accounts
• Account manager for select accounts
• Focus across various categories - Spice, Tea, Vanilla, Gifting & Groceries

Responsibilities:

• Order Oversight – Day to day co-ordination of customer orders from PO receipt to delivery, ensuring all customer specific requirements are met.
• Supply all sales and marketing related information to the customer.
• Internal department liaison - Work with other internal departments to ensure OTIF (on time, in full) delivery is achieved and customers’ needs are met in all aspects (Operations, NPD, QA and logistics)
• Sales Analysis - Track sales vs budget. Work with customers to ensure the sales targets are met.
• Margin management and costings
• Customer liaison and relationship building
• Identify sales potential for existing and potential customers
• New Product development: Respond to requests from customers for new items and / or identify opportunities to present customers with new concepts.

Education and Required Knowledge:

• 3 or 4 years (relevant) degree - Business degree advantageous
• 2+ years’ experience in client liaison or business development role
• Must be available for international travel, if required
• Excellence in written and verbal communication
• Excel proficient
• Strong analytical skills
• Project Management skills
• Commercially minded
• Budget-management skills and proficiency

Personal Characteristics:

• Self-starter
• Strong interpersonal skills with leadership potential
• Able to perform in a high pressure, fast paced environment.
• Accuracy and high attention to detail
• Ability to work as part of a team
• Ability to Critically evaluate information with potential to take initiative and make decisions accordingly

If you have not received a response within two weeks of application, kindly consider your application unsuccessful.

To consider any application for employment, we will have to process your personal information. The Protection of Personal Information Act, 4 of 2013 (POPIA), provides that when one processes another’s personal information, such collection, retention, dissemination, and use of that person’s personal information must be done in a lawful and transparent manner.

To give effect to the above, we are required to provide you with information regarding the processing of your personal information. This information is recorded under the HR Processing Notice, which can be accessed and viewed on the Company website at https://www.libstar.co.za/legal/. Printed copies of this Processing Notice can also be accessed from the HR department. We kindly request that you read the HR Processing Notice to ensure that you understand how Libstar uses and processes your personal information.