Account Manager

JOB TITLE: Intermediate Account Manager

JOB SUMMARY:

We are seeking a dynamic and client-focused Intermediate Account Manager to join our team.
The ideal candidate will have a strong foundation in customer relationship management, software solutions, and technology consulting. This role focuses on nurturing client relationships, managing customer accounts, supporting sales processes, and ensuring successful software implementation.

KEY RESPONSIBILITIES:

Account & Client Management

• Serve as the primary point of contact for assigned clients, ensuring their needs are met.
• Develop strong relationships with clients to drive retention and long-term success.
• Support customers during software implementation and onboarding processes.

Sales & Revenue Growth

• Work closely with the sales team to identify upsell and cross-sell opportunities.
• Assist in proposal development, pricing strategies, and contract negotiations.
• Collaborate with internal teams to execute sales and account growth plans.

Customer Success & Software Adoption

• Guide clients through the adoption of cloud, automation, and software solutions.
• Ensure customers are maximising the value of the company's solutions.
• Handle basic customer escalations and resolve issues proactively.

Operational & CRM Management

• Maintain and update CRM systems (Bitrix24).

QUALIFICATIONS:

• Bachelor's degree in Business, IT, or a related field.

REQUIREMENTS:

• 3+ years of experience in account management, customer success, or IT sales.
• Experience in software solutions, cloud platforms, or automation technologies is a plus.
• Strong communication and relationship-building skills.
• Ability to collaborate with sales, technical, and customer support teams.
• Familiarity with CRM tools (Bitrix24).
• A proven existing client network to leverage from.

WHAT WE OFFER:

• Career growth opportunities towards a Senior Account Manager role.
• Exposure to cutting-edge cloud, AI, and automation solutions.
• Competitive salary, commission structure, and benefits.

REPORTING TO: Chief Commercial Officer

EMPLOYMENT TYPE: Full-time

COMPENSATION: R45000 + Commission

APPLICATION PROCESS:

• Submit a tailored CV and cover letter highlighting relevant experience, enterprise relationships, and revenue impact.
• The HR team will review applications for alignment with the role's requirements.
• Selected candidates receive a pre-screening call (15-30 minutes) from HR to verify basic qualifications and interest.
• Pre-screening candidates who are successful will then move to the next phase of meeting the Chief Commercial Officer.
• There may be a requirement for a second interview if required.

Desired Skills:

• UiPath
• automation
• Nintex
• Consulting Services
• Microsoft
• Cloud
• AWS
• Azure
• AI
• Artificial Intelligence

Desired Qualification Level:

• Degree

About The Employer:

Collaborative Environment: Fosters a high-performing, collaborative, and enjoyable work environment, emphasizing teamwork and a positive atmosphere.
Learning Opportunities: The company offers career development programs, providing employees with opportunities for learning and skill enhancement.
Employee Recognition: Has comprehensive rewards and recognition programs to motivate employees.
Fun Culture: Employees describe the workplace as fun, with supportive colleagues and management.
Professional Growth: Allows employees to grow professionally and offers training opportunities, such as Friday tech meetups.

Employer & Job Benefits:

• Structured Package
• Commission
• Hybrid Model