Account Manager

Vodacom; Johannesburg; On-site; ZAR 750,000 - 1,200,000; Full time

Job summary

A leading telecommunications company in South Africa seeks an Account Manager to manage strategic key accounts. The role involves developing relationships with decision-makers, driving revenue growth, and maintaining customer satisfaction through effective service delivery. With an emphasis on collaboration and accountability, the ideal candidate will bring at least 7 years of experience in the industry. Competitive benefits and incentives are offered to the right candidate.

Benefits

Enticing incentive programs

Retirement funds

Medical aid

Cell phone and data benefits

Staff discounts through partners

Qualifications

• At least 7 years of sales and service experience in telecommunications or technology-related environments.
• Demonstrated experience in portfolio management and improving NPS results.

Responsibilities

• Develop and implement account strategies to meet financial targets.
• Build and maintain relationships with key decision-makers.
• Drive revenue growth by identifying potential markets and opportunities.

Skills

Customer Focus

Collaboration

Accountability

Resilience

Flexibility

Education

Degree or equivalent qualification

Postgraduate degree in Sales, Marketing, Business Commerce

Job description

When it comes to putting people first, we're number 1.

The number 1 Top Employer in South Africa.

Certified by the Top Employer Institute 2025.

Role Purpose/Business Unit:

To manage strategic key accounts, maintain long-term & healthy relationships with internal and external stakeholders, with the primary objective to drive profitable and long-term revenue growth, customer experience & satisfaction, and increased market share on the respective portfolio. This is achieved through effective service delivery, protection/renewal of existing business, and identifying new sales opportunities across different product and solution offerings.

Your responsibilities will include:

Sales & Stakeholder Management

• Develop and implement account strategies to ensure all financial targets are met, including revenue, connections for voice and data, market share, and net margin contribution. Responsible for the P&L.
• Build and maintain strong, long-term relationships with key decision-makers and influencers up to C Level, leveraging these relationships to create value, opportunities, and win new business.
• Understand key customer needs and requirements thoroughly.
• Drive revenue growth by identifying potential markets for new and existing products and services within targeted accounts.
• Retain and grow business by identifying major new sales opportunities.
• Develop strong relationships with key decision-makers and influencers.
• Influence Vodacom SA/Group account sponsors and decision-makers to secure resources and ensure delivery within milestones and timeframes.
• Ensure effective service delivery and customer satisfaction.
• Collaborate with all functions within Vodacom to drive the Premier client network agenda and ensure alignment.
• Prepare and share an Account Plan with internal and external stakeholders.
• Maintain a complex sales roadmap for each relevant opportunity.
• Own escalated customer complaints from a service perspective.
• Proactively resolve sales and pricing claims on trading accounts.
• Support finance in recovering overdue and non-payment by clients.
• Ensure timely delivery of the correct products and services aligned with customer needs and objectives.
• Act as the communication link between key customers and internal teams.
• Resolve customer issues and complaints to maintain trust.
• Generate new sales that foster long-lasting relationships.
• Communicate progress of monthly/quarterly initiatives to stakeholders.

Reporting

• Assess customer and market trends to provide accurate revenue forecasts.
• Prepare monthly/weekly run rate and demand management reports.
• Perform sales analysis by product.
• Contribute to annual sales strategy and budget planning.
• Prepare regular progress and forecast reports using key account metrics.
• Forecast and track key account metrics.
• Report on account status, identify trends, gaps, and opportunities to maximize sales (Strategic Account Plan / Joint Account Planning).
• Regularly ensure revenue assurance across all subsidiaries.

The ideal candidate for this role will have:

• A degree or equivalent qualification.
• A postgraduate degree in Sales, Marketing, Business Commerce, or related field is advantageous.
• At least 7 years of sales and service experience in telecommunications or technology-related environments (ICT), with demonstrated experience in:
• Portfolio management.
• Improving NPS results and reducing administrative expenses.
• Building relationships.

Technical Competencies

• Experience in solution selling within enterprise customers.
• Deep understanding of the customer’s business, market, industry, and key decision-makers.
• Ability to translate customer objectives into relevant Vodacom Business propositions.
• Proven track record in managing multi-industry and multi-tower sales with profitable revenue growth.
• Ability to influence at C-level.

Behavioral Competencies

• Customer Focus: Prioritizing customer needs and delivering excellent service.
• Accountability: Seeking feedback and opportunities for improvement or innovation.
• Collaboration: Fostering teamwork and seeking input.
• Resilience: Demonstrating growth mindset and commitment to self-improvement.
• Flexibility: Influencing others effectively and finding sponsors.
• Organizational Savvy: Understanding and aligning with the business strategy.

We offer:

• Enticing incentive programs and competitive benefits.
• Retirement funds, risk benefits, and medical aid.
• Cell phone, data benefits, fiber discounts, and staff discounts through partners.

Closing date for applications: 30 June 2025.

The role is based at Vodacom, Midrand Campus.

We are committed to diversity and inclusion and encourage applications from all qualified individuals, including those with disabilities.