Account Manager

Elite Search and Selection; Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading recruitment agency in Johannesburg seeks an experienced Account Manager to build client relationships in ICT and Managed IT Services. This role requires managing existing accounts, identifying upsell opportunities, and guiding client strategies with IT solutions. Candidates should have 3–5 years in account management and knowledge of IT infrastructure and cloud solutions.

Qualifications

• 3–5 years in ICT account management or sales, with experience in Managed IT Services.
• Strong understanding of IT infrastructure and cloud solutions.
• Excellent communication and relationship-building skills.

Responsibilities

• Manage and grow existing client accounts with timely IT solutions.
• Maintain relationships with key decision-makers.
• Identify upsell and cross-sell opportunities with the sales team.

Skills

ICT account management

IT infrastructure knowledge

Cloud solutions expertise

Cybersecurity knowledge

Communication skills

Problem-solving skills

Relationship-building skills

Education

Relevant Diploma / Degree in IT, Business, or Sales / Marketing

Tools

Microsoft Exchange

Microsoft SharePoint

Microsoft Teams

Microsoft Intune

Microsoft Autopilot

Job description

We’re seeking an experienced Account Manager with proven ICT / Managed IT Services expertise to build strong client relationships, drive retention, and grow revenue. You’ll be the primary contact for assigned accounts, acting as a strategic advisor to C-level stakeholders and aligning technology solutions with business needs.

Key Responsibilities

• Manage and grow existing client accounts, ensuring timely delivery of IT solutions.
• Maintain trusted relationships with key decision-makers.
• Identify upsell and cross-sell opportunities in collaboration with the sales team.
• Leverage your technical knowledge of IT infrastructure, cloud, cybersecurity, and voice solutions to guide client strategy.
• Gather insights, resolve issues quickly, and enhance the customer experience.

Requirements

3–5 years in ICT account management / sales ( Managed IT Services essential).

Strong understanding of IT infrastructure, cloud solutions, and cybersecurity.

Experience with Microsoft (Exchange, SharePoint, Teams, Intune, Autopilot) advantageous.

Excellent communication, problem-solving, and relationship-building skills.

Relevant Diploma / Degree in IT, Business, or Sales / Marketing advantageous.