Account Manager

nCino, Inc.; Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A cloud banking company in Johannesburg is seeking an experienced client manager to oversee renewals and drive product adoption. The ideal candidate will have a Bachelor's degree and at least 5 years in account management, with strong communication skills. Responsibilities include managing up to 100 clients and facilitating change management. This role contributes to improving customer satisfaction and retention.

Qualifications

• Minimum 5 years in customer service or account management.
• Ability to serve as a credible advisor and coach.
• Strong knowledge of business processes and automation.

Responsibilities

• Manage client renewals for up to 100 clients.
• Proactively identify new sales opportunities.
• Facilitate change management and product enhancements.

Skills

Strong communication skills

Account management

Customer service

Problem-solving

Multitasking

Education

Bachelor’s Degree

Postgraduate education

Tools

CRM systems

Relational databases

Job description

nCino offers exciting career opportunities for individuals who want to join the worldwide leader in cloud banking.

Responsibilities

• Manage client renewals for up to 100 clients.
• Proactively identify and execute opportunities to sell new and complementary services, as well as upsell existing services.
• Ensure product adoption.
• Facilitate change management and product enhancements.
• Establish and maintain professional relationships with clients.
• Conduct meetings and presentations at a C-suite level.
• Coordinate with various teams to meet customer expectations.
• Continuously assess client needs and business objectives.
• Develop initiatives to increase customer satisfaction and retention.
• Assist teams in meeting financial targets and growth objectives.
• Engage with customers to positively influence their perception of what is possible, from both a business and strategic perspective.
• Educate customers on relevant functionalities to increase usage and product adoption.
• Assist customers in resolving product issues or concerns.
• Identify, communicate, and resolve moderately complex issues.
• Bring innovative approaches to client onboarding within prescribed time frames.
• Prioritize for the best customer experience while driving retention across the customer base.
• Communicate effectively via phone, email, and in-person meetings.

Requirements

• Bachelor’s Degree; postgraduate education is advantageous.
• Minimum 5 years in customer service or account management.
• Strong communication, social skills, and eloquent writing skills.
• High energy, positive attitude, creative thinking, and ability to handle multiple priorities.
• Effective communication via phone, email, and in-person meetings.

Qualifications

• Required:
• Bachelor’s degree with 4+ years of relevant experience or equivalent combination of experience and education.
• Experience in account portfolio planning and prioritization.
• Ability to serve as a credible advisor and coach, especially around change management.
• Strong communication and interpersonal skills; knowledge of nCino product and platform features.
• Proven effectiveness in leading meetings and workshops.
• Ability to prioritize, multitask, and perform under pressure.
• Strong knowledge of business processes and automation.
• Understanding of software development and design methodologies.
• Ability to analyze problems and provide solutions.
• Capacity to coach, mentor, or lead with minimal guidance.

Desired

• Additional language fluency in Afrikaans preferred.
• Experience with CRM systems and relational databases.
• SaaS experience.