Account Manager

nCino, Inc.; Johannesburg; On-site; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Discovery medical aid (Classic Delta-S

Premium paid by employer

Retirement fund with employer contrib.

Life, severe illness and funeral cover

Enhanced maternity and parental leave

Employee Stock Purchase Plan

Employee Assistance Programme

Investment in your development

Job summary

nCino KYC Africa is seeking an Intermediate Account Manager to own significant client relationships across mid-sized to large clients, including JSE-listed groups, banks and professional firms. You will lead renewals, drive expansions, and negotiate at the C-suite level, reporting to the Head of Account Management.

You will coordinate with compliance, onboarding, product, support, engineering and finance to resolve issues end-to-end and help clients realise value from their licences using

Qualifications

• 3+ years of relevant experience, or an equivalent combination of experience, education and superior performance
• Experience planning and prioritising across a portfolio of accounts
• Credibility as an advisor and coach, especially through change, and confidence leading meetings and workshops
• Excellent written and verbal communication, with the confidence to navigate conflict and foster honest dialogue
• Strong business acumen and a solution-focused approach
• Sharp organisation and attention to detail when priorities compete

Responsibilities

• Own renewals and expansion across your portfolio, bringing every client to renewal satisfied and ready to grow
• Build a success plan with each client that maps our capabilities to their business goals
• Drive adoption so clients use every licence and see the full value of their investment
• Lead executive business reviews and build relationships from the C-suite down
• Spot risks to client outcomes early and put clear mitigation plans in place
• Identify upsell and cross-sell opportunities and partner with business development to close them
• Coordinate across compliance, onboarding, product, support engineering and finance to resolve issues end to end
• Guide clients through cultural, technical and process change
• Bring client insight into product conversations and share best practice internally and externally
• Use AI tools to automate routine work and sharpen your decisions

Tools

Salesforce

Job description

Curious Minds. Bold Ideas. Extraordinary Impact.
We're transforming financial services through bold innovation and relentless execution. You bring the ideas and drive. We'll build what's next — together.

The Opportunity

nCino KYC Africa is on a mission to make money laundering impossible. Our software and compliance services help accountable institutions worldwide meet their obligations – from attorney groups to asset managers and foreign exchange firms.

As an Intermediate Account Manager, you will own some of our most significant relationships: mid-sized to large clients including JSE-listed groups, banks and large professional firms. You lead your own renewals and commercial negotiations, sit across the table from C-suite stakeholders, and shape how they think about compliance risk. You report directly to our Head of Account Management, with real autonomy and a global parent behind you.

What You'll Do

• Own renewals and expansion across your portfolio, bringing every client to renewal satisfied and ready to grow
• Build a success plan with each client that maps our capabilities to their business goals
• Drive adoption so clients use every licence and see the full value of their investment
• Lead executive business reviews and build relationships from the C-suite down
• Spot risks to client outcomes early and put clear mitigation plans in place
• Identify upsell and cross-sell opportunities and partner with business development to close them
• Coordinate across compliance, onboarding, product, support engineering and finance to resolve issues end to end
• Guide clients through cultural, technical and process change
• Bring client insight into product conversations and share best practice internally and externally
• Use AI tools to automate routine work and sharpen your decisions

Ideally You'll Have

• 3+ years of relevant experience, or an equivalent combination of experience, education and superior performance
• Experience planning and prioritising across a portfolio of accounts
• Credibility as an advisor and coach, especially through change, and confidence leading meetings and workshops
• Excellent written and verbal communication, with the confidence to navigate conflict and foster honest dialogue
• Strong business acumen and a solution-focused approach
• Sharp organisation and attention to detail when priorities compete

Nice to have, and all things we can teach:

• AML and FICA knowledge
• Salesforce or other CRM experience
• A financial services or SaaS background
• Discovery medical aid (Classic Delta Saver), premium paid by nCino
• Retirement fund with employer contribution
• Life, severe illness and funeral cover
• Enhanced maternity and parental leave
• Employee Stock Purchase Plan
• Employee Assistance Programme for you and your family
• Real investment in your development, with clear routes to widen your scope

Our Culture

We Live the Six:

• Have Fun: From match screenings to team wins, we enjoy the work and each other
• Make Someone's Day: Customer success drives everything we do
• Bring Your A-Game: We set a high bar and deliver on it
• Do the Right Thing: We act with integrity, especially when it matters most
• Respect Each Other: We build a supportive, inclusive culture
• Be a Winner: We succeed as a team and as individuals

nCino provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, genetics or other protected groups. In addition to federal law requirements, nCino complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

nCino is committed to the full inclusion of all qualified individuals. As part of this commitment, nCino will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at [e-mail] .

Our commitment to inclusion and equality includes a strong belief that the diversity of our team is instrumental to our success. We strive to create workplaces where employees are empowered to bring their authentic selves to work.

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