Account Manager

Hogarth is the Global Content Experience Company. Part of WPP, Hogarth partners with one in every two of the world's top 100 brands including CocaCola, Ford, Rolex, Nestl, Mondelez, and Dyson. With a breadth of experience across an extensive range of sectors, Hogarth offers the unrivaled ability to deliver relevant, engaging, and measurable content across all channels and media, both established and emerging. The number of channels at our fingertips, the need for speed, and the drive for mass personalization all mean that brands need different solutions. Our global team of over 7500 craft and technology experts brings together creative production and innovation to help clients navigate this exciting and ever-changing world of today's content experience.

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities. Working at WPP means being part of a global network of more than 100000 talented people dedicated to doing extraordinary work for our clients. We operate in over 100 countries with corporate headquarters in New York, London, and Singapore. WPP is a world leader in marketing services with deep AI, data, and technology capabilities, global presence, and unrivaled creative talent. Our clients include many of the biggest companies and advertisers in the world, including approximately 300 of the Fortune Global 500. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging, and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.

A Hybrid working model

We have embraced a hybrid working model which allows our employees to split their time between the office and other locations. The expectation is that working life at Hogarth will involve working from the office for an average of 4 days per week for most people. Please speak to the Talent Acquisition team to find out more information.

What does an Account Manager do at Hogarth

Our Account Managers are responsible for end-to-end localisation project delivery. They are responsible for delivering projects on time, on specification, and on budget. They must demonstrate a good understanding of localisation and project management tools with excellent linguistic skills and best-practice methodology. The Account Manager is the key point person for their projects. Account Managers relay information about timing, scope, budgets, resources, and changes to the project plan.

They have good problem-solving skills and a passion for languages, production, marketing, and advertising, and a desire to learn.

Reporting lines and key stakeholders:

This role reports to the Production Lead / Group Account Director.

Requirements

• The key day-to-day project management contact for clients.
• Proven skills and understanding in print, moving image, digital localisation, and adaptation across 30 languages.
• Proven roll out of TVC, OOH, and Creative Communication.
• Experience in managing projects with detailed copy B2B communication such as brochures, pamphlets, KV broadcast, and media campaigns.
• Excellent client communication and project management skills.
• Managing packaging and website projects.
• Displays understanding of clients' needs to deliver high satisfaction levels and share feedback with the wider team and escalate any delivery concerns to their manager.
• Accountable for ensuring all team members are aware of timelines and deliverables.
• Responsible for managing the client relationship with a focus on delivery and production strategy.
• Acts as the primary client contact for localisation project delivery, structuring regular status and communications with clients, defining scope and approach, setting and managing expectations and deliverables, and troubleshooting issues as they arise and if required escalating to their manager.
• Works with client brands and agencies to ensure a clear understanding of the production brief, deliverables, and timeline for each project and relays those details to other members of the team as necessary.

Collaboration

• Partners with Client Service, Production, and Finance to ensure a smooth process, proper resource allocation, and a superior end result.
• Demonstrates strong collaboration skills with internal agency teams and key external partners to ensure quality and adherence to production guidelines for key deliverables.

Process

• Manages small-to-medium projects independently from initiation through to completion (briefing to billing).
• Works with cross-functional teams in a fast-paced agency environment.
• Takes responsibility for quality of transcreation and languages services delivered to the client.
• Updates glossaries and maintains Translation Memories to capture client feedback/preferences.
• Manages client objectives, budget expectations, deliverables, and timelines and communicates changes/directions to team members.
• Keeps projects on track through clear task lists, timing schedules, risk register trackers, servers, status, and contact reports.
• Participates actively and can knowledgeably articulate status internally or during client interactions.
• Identifies improvements to existing workflow and processes.
• Identifies potential project risks and develops contingency plans and if needed escalates to Senior Transcreation Account Manager and/or Transcreation Team Lead.
• Liaises with clients/agencies/suppliers to obtain schedules, briefs, assets, technical specifications.
• Ensures the highest quality is delivered to clients at all times.

Financials

• Owns project budget and tracking of all ongoing costs throughout project life cycle, reconciles estimates to actuals on all projects, and resolution of budget discrepancies between disciplines, vendors, and clients.
• Manages POs, financial reporting, and tracking billing against project budgets.

REQUIREMENTS:

• Minimum 3 years working experience as an Account Manager.
• Relevant tertiary qualification.
• Client service experience.
• Experience working with/for a production facility is an advantage.
• Experience working with/for an advertising agency is an advantage.
• Knowledge of technical elements of video i.e. formats, delivery options, uploads, compression, web platforms (YouTube, etc.) etc.
• Knowledge of the editing and post-production process for video.
• Experience of working on integrated campaigns (Print, Digital, and Video) essential.
• High level of IT literacy including usage of spreadsheets.
• Strong numeracy skills.
• Prioritisation, time management, and attention to detail.
• Resilience and ability to work under pressure.
• Fluent oral and written English essential; other languages desirable.
• Strong interpersonal skills.
• Highly organised, detail-oriented, customer-focused, proactive, and possess excellent communication skills with a clear understanding of international brand challenges.

WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

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