Account Manager

Infobip ltd.; Johannesburg; On-site; ZAR 500,000 - 800,000; Full time

Job summary

Infobip, a global leader in omni-channel engagement, is seeking an Account Manager to join their Johannesburg team. The successful candidate will build trusted relationships with high-profile clients, ensuring their needs are met while driving business growth. This role requires strong account management skills and experience in SaaS solutions, along with a commitment to teamwork and customer satisfaction. Infobip offers competitive compensation, opportunities for growth, and a diverse, inclusive workplace.

Benefits

Competitive Salary

Comprehensive Onboarding Program

Global Collaboration Opportunities

Qualifications

• Prior experience working with Revenue Assurance and technical teams.
• Strong experience in Account Management - building and maintaining relationships.
• Ability to interact with all levels of the organization.

Responsibilities

• Build and maintain trusted relationships with assigned clients to achieve customer health and growth.
• Serve as a focal point for client needs, coordinating various teams to best serve customers.
• Analyze and forecast client's traffic to ensure ongoing business growth.

Skills

Account Management

SaaS Solutions Understanding

Communication Skills

Interpersonal Skills

Job description

At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.

Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75+ offices on six continents, Infobip’s platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.

Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.

More About What You’ll Be Doing

• Build and maintain trusted relationship with assigned (Tier1) clients to achieve overall customer health and growth (regular meetings, share Infobip strategy and roadmap, help position Infobip against competitors).
• Serve as a focal point for client when it comes to meeting client’s business and technical expectations (technical escalations, services/product adoption, communicate customer feedback and ideas to Product teams). Coordinate different teams in order to best serve customer.
• Understand client’s structure and processes around choosing/implementing new solutions.
• Meet and exceed quarterly KPIs, to ensure overall business growth for assigned clients (gross profit, margin% and cross-sells as the most important metrics).
• Work closely with Customer Success for existing and future SaaS business.
• In cooperation with CPaaS Registrations, ensure client's account is properly set-up / collaborate with Platform Operations teams to arrange setup which enables client's activities based on agreed business scope (account creation and set-up, route management, sender registration, allowed content filtration setup and maintenance).
• In cooperation with Revenue Assurance, monitor and take actions to minimize health risks (actively involve ensuring financial collections and netting).
• Analyze and forecast client's traffic, take immediate reactions to ensure ongoing business growth, minimize losses, and maximize GP/revenue.

What You Bring To The Table

• Industry experience highly preferred, understanding of SaaS and CPaaS solutions.
• Prior experience working with Revenue Assurance, Purchasing, and technical teams.
• Full cycle sales experience.
• Strong experience in Account Management - building and maintaining relationships.
• Product knowledge and/or knowledge of our competitors.
• Ability to interact with all levels of the organization.
• Team player with strong interpersonal /communication skills.

When you become a part of Infobip you can expect:

• Awesome clients – We serve and partner with the majority of the leading mobile operators, OTTs, brands, banks, social networks, aggregators and many more. Seriously, our clients are really cool. Work with the world’s leading companies and impact how they communicate with their users!
• Opportunity knocks. Often. – Being a part of a growing company in a growing industry – we challenge you not to grow! Whether it’s horizontal, vertical, or angular, we want to support the path that you want to carve.
• Learn as you grow – Starting with a fantastic onboarding program, to internal education, education resources, e-learning to external educations, we invest heavily in employee learning and development.
• Connect globally – Work with people from all over the world. We put the “global” in globalization.
• Pay & Perks – Competitive salary, a team taking care of all the equipment you need, team building and other organized activities ...

Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity.

Infobip is a global leader in Omni channel engagement powering a broad range of messaging channels, tools and solutions for advanced customer engagement, authentication and security. We help our clients and partners overcome the complexity of consumer communications, grow their business and enhance customer experience – all in a fast, secure and reliable way.

Quality engineering is the backbone of everything we do. To build great customer solutions on the edge of innovation means we hire, grow, and retain the best engineering talent across the world. Over the last 15 years, we’ve grown into an Engineering Powerhouse with 75+ offices in 6 continents and over 3,000 experts, aiming to change the way the world communicates.

We see ourselves as humble engineers led by our philosophy of learning by doing and fueled by our passion for technology. This is why all our solutions are fully in-house developed, and we are proud of all the talents we have in our company!

Join the Infobip team!

If you are passionate about mobile technology, software development or global business, apply now so we can find out how well we fit together.