Account Manager

Ogilvy South Africa; Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

Ogilvy South Africa is seeking an experienced Account Manager to oversee client accounts while managing projects across multiple teams. The ideal candidate should have excellent communication and interpersonal abilities, with a strong background in strategic brand management. This role requires both a proactive approach to client relationships and the capacity for managing large accounts effectively, supporting the agency in hitting essential targets.

Qualifications

• Ability to manage large clients with multiple projects.
• Excellent writing and delivery skills for communication.
• Deep understanding of strategic and creative processes.

Responsibilities

• Oversee and manage client relationships at multiple account levels.
• Ensure quality control across all projects and meet profit margins.
• Support Client Service Director in process development.

Skills

Excellent communication skills

Strong presentation skills

Time management

Interpersonal skills

Business writing capabilities

Strategic and creative brand content

Tools

Microsoft Office

TrafficLive

Job description

As an Account Manager, you will be responsible for the management of a client account and serve as the primary project owner. This could involve managing a single large account or multiple medium-sized accounts.

An account typically includes multiple projects. This account is also a Key Client (KC) of Superunion Africa. Depending on the account, you will report directly to the Client Service Director and/or Business Unit Director.

Key responsibilities & accountabilities

• Secondary owner of the client relationship at the account level – Marketing Manager (MM) and Brand Manager (BM) level
• Handle most aspects of client communications at MM and BM levels
• Build, strengthen, and grow the relationship between the agency and client (middle management)
• Manage the project team (account support, strategy, and creative) and workflow
• Meet overall profit margins, targets, and farming targets assigned to the account
• Oversee, report, and ensure quality control of each project for this account
• Develop and implement approach and process in support of the overall company process
• Identify, interview, and recruit candidates for the group account
• Support direct line manager in recruitment activities (initial interviews only)
• Implement internal processes to improve efficiency on each project
• Provide weekly forecasts on finances, people, and farming potential within each active project
• Actively implement agency standards, directives, and processes in day-to-day activities
• Drive the development of case studies and PR material for each major project to enhance agency equity and credentials
• Learn and apply relevant theories and methodologies in daily activities
• Engage in reading, following, and researching relevant content to grow knowledge on each project
• Support the Client Service Director and/or Business Unit Director in developing and implementing processes and systems
• Scope and negotiate fees on the account with support from the Client Service Director and/or Business Unit Director
• Develop KC plans and support quarterly forecasts

Role-specific professional and technical skills

• Excellent writing and delivery skills for internal and external communication
• Strong presentation skills at MM and BM levels
• Ability to manage a large client with multiple projects
• Excellent time management and organizational skills
• Strong interpersonal skills
• Good business writing capabilities
• Deep understanding of strategic and creative brand content
• Solid understanding of global and local business operations and reporting related to the agency
• Knowledge of local reporting, directives, and approaches within the business
• Excellent understanding and experience in design, strategy, and production processes
• Proficiency in Microsoft Office (PowerPoint, Word, Excel) and TrafficLive

Job behaviors include leading from the front, being a team player, attention to detail, showing interest in team members, agility, continuous learning, effective communication, client-centric approach, collaboration, and resilience.