Account Manager

Ogilvy; Johannesburg; On-site; ZAR 300,000 - 500,000; Full time

Job summary

A leading company in marketing communications seeks an experienced Account Manager to manage key client accounts in Johannesburg. The successful candidate will deliver exceptional client service, lead project initiatives, and foster strong relationships while ensuring the profitability of account activities. This position requires strong communication, organizational skills, and the capacity to manage complex client demands.

Qualifications

• Very good writing and delivery skills.
• Excellent time management and organizational skills.
• Ability to manage a large client with multiple projects.

Responsibilities

• Manage client account and act as primary project owner.
• Develop client relationships and oversee project team workflow.
• Prepare weekly forecasts on finances and farming potential.

Skills

Client communication

Project management

Interpersonal skills

Strategic understanding

Presentation skills

Organizational skills

Negotiation skills

Tools

Microsoft PowerPoint

Microsoft Word

Microsoft Excel

Traffic Live

Job description

As an Account Manager, you will be responsible for the management of a client account and primary project owner on the account. This could range from a single large account to multiple medium sized accounts.

An account comprises of multiple projects, this account is also a Key Client (KC) of Superunionn Africa. Depending on the account, you will be reporting directly into the Client Service Director and / or Business Unit Director.

Key responsibilities & accountabilities

Secondary owner of the client relationship at the account level – Marketing Manager (MM) and Brand Manager level

Effectively handle most aspects of client communications at a MM and BM level

Building, strengthening and growing the relationship between the agency and client (middle management)

Managing the project team (account support, strategy and creative) and workflow

Meeting overall profit margins, targets and farming targets assigned to the account

Oversight, reporting and quality control of each project for this account

Develop and implement approach and process (in support of the overall company process)

Identify, interview and recruit candidates for the group account

Support direct line manager in recruitment activities (identify and initial interviews only)

Implement internal processes to improve efficiency on each project

Weekly forecast on finances, people and farming potential within each active project

Actively implement agency standards, directives and process in day to day activities

Drive the development of case studies and PR material for each big project, driving agency equity and credentials for the agency within each project

Learning and applying theories / methodology within your day to day activities

Reading, following and research of relevant content to grow your own knowledge on each project

Supports the Client Service Director and / or Business Unit Director in developing and implementing process and systems

Ability to scope and negotiate fees on the account with the support of the Client Service Director and / or Business Unit Director

Development of KC plans and quarterly forecast support

Role specific professional and technical skills

Very good writing and delivery skills relating to internal and external communication

Solid presentation skills at a MM and BM level

Ability to manage a large client with multiple projects

Excellent time management and organizational skills

Excellent interpersonal skills

Good business writing capability

Excellent understanding of strategic and creative brand content

Solid understanding of global and local business operations and reporting pertaining to the agency

Good understanding of local reporting, directives and approaches within our business

Excellent understanding and experience in design, strategy and production process

Fully conversant with Microsoft (PowerPoint, Word, Excel) and Traffic Live

Job Behaviours

These are the behaviours expected for this role :

Leading from the front : Champion positive change by creating a sense of direction and purpose at a project level. Encouraging a sense of mutual responsibility and encouraging high performance and delivery.

Team player : Passion for meeting objectives together.

Accuracy : Attention to detail and a passion for reporting.

Showing interest : Express interest in your project team’s ensuring that you understand personal diversity, strengths and weaknesses.

Being agile : Being able to adapt your approach to projects to ensure we deliver within client expectations.

Continually learning : Keep learning and developing new skills and trends by participate in professional seminars, reading relevant research and insights, doing own desktop research.

Effective communication : Persuade and influence others using logic and reason. Negotiation your way to find and express solutions for broad and complex issues.

Client centric views : Ensuring that all decisions and executions are based around building a lasting partnership with the client and taking personal responsibility for improving and correcting customer service problems and eliminate underlying problems. Take extraordinary steps to retain and grow these relationships.

Collaborating : Develop a relationship with key stakeholders (Client Service Director and Exco) to achieve common goals for the agency (policy, process, methodology, targets).

Being resilient : Prevail in all circumstances and being able to make important decisions

and the confidence to see these through.

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Account Manager • Johannesburg, GP, South Africa