Account Manager

Dsv Air & Sea SAU; Gqeberha; On-site; ZAR 300,000 - 420,000; Full time

Job summary

DSV Air & Sea SAU is seeking a dedicated Client Account Manager to oversee designated key accounts and drive growth within the portfolio. You will coordinate with Operations to resolve queries and expand service offerings while maintaining CRM data accuracy and timely reporting.

In this role you will conduct regular client meetings, identify opportunities for additional revenue, and support tender/RFQ processes to secure new lanes.

Qualifications

• Minimum 2 years experience in Freight Forwarding environment end to end process.
• Minimum of 2 years experience working in a client retention capacity.
• Added advantages: Client Liaison, Forwarding experience, proven track record of service excellence, experience in managing freight RFQ's and tenders.

Responsibilities

• Assist with any queries customers may have and work with operations in updating and resolving as required.
• Assist and support the operation any ‘out-of-ordinary’ freight requirements, such as COD’s or handcarrys.
• Updating and maintaining CRM system (MS Dynamics).
• Weekly operational meetings with customers.
• Weekly, monthly and bi-monthly meetings with clients (Target 8 calls per week/ CBR’s & QBR’s).
• Facilitating operational meetings between client and DSV operational controllers.
• Identifying opportunities for extension business growth / insurance / customs consultancy.
• Keep Records on Microsoft Dynamics up to date with all meetings, leads, opportunities and client contact information.
• Compiling monthly management reports and present to customer on a monthly basis.
• Manager customer statements and overdues, as well as actively working with operations and finance to solve any invoice queries the customer may have.
• Maintaining and updating rate profiles
• Manage and resolve CSP surveys and feedback.
• Present opportunities for additional revenue and business growth within your designated customer portfolio.
• Managing the debtor’s with the client for queries, payments and payment terms.
• Customer dinners and general entertainment as and when required.
• Managing customer tenders and RFQ’s ensuring DSV re-secure existing business and gain additional lanes where possible.
• Manage quarterly ROIC with feedback and engage in negotiations with customers where increases are required.
• Manage annual price increase process.

Skills

Freight forwarding

Client retention

CRM usage

Tools

Microsoft Dynamics CRM

Job description

Computer Literacy - Microsoft Office Suite

Job related Requirements:

Minimum 2 years experience in Freight Forwarding environment end to end process

Minimum of 2 years experience working in a client retention capacity.

Added Advantages for this role:

Client Liaison, Forwarding experience, proven track record of service excellence, experience in managing freight RFQ's and tenders.

Main Purpose of the role: To ensure all activities regarding the management of designated key accounts are executed and that the assigned key account portolio grows as per the annual incentive scheme.

Duties & Responsibilities:

DAILY

• Assist with any queries customers may have and work with operations in updating and resolving as required.
• Assist and support the operation any ‘out-of-ordinary’ freight requirements, such as COD’s or handcarrys.
• Updating and maintaining CRM system (MS Dyanmics).

WEEKLY

• Weekly operational meetings with customers.
• Weekly, monthly and bi-monthly meetings with clients (Target 8 calls per week/ CBR’s & QBR’s).
• Facilitating operational meetings between client and DSV operational controllers.
• Identifying opportunities for extension business growth / insurance / customs consultancy.
• Keep Records on MicroSoft Dynamics up to date with all meetings, leads, opportunities and client contact information.

MONTHLY

• Compiling monthly management reports and present to customer on a monthly basis
• Manager customer statements and overdues, as well as actively working with operations and finance to solve any invoice queries the customer may have.
• Maintaining and updating rate profiles
• Manage and resolve CSP surveys and feedback.
• Present opportunities for additional revenue and business growth within your designated customer portfolio.
• Managing the debtor’s with the client for queries, payments and payment terms.

OTHER DUTIES

• Customer dinners and general entertainment as and when required.
• Managing customer tenders and RFQ’s ensuring DSV re-secure existing business and gain additional lanes where possible.
• Manage and assist with ISV’s.
• Manage quarterly ROIC with feedback and engage in negotiations with customers where increases are required.
• Manage annual price increase process.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.

Disclaimer: Due to the high volume of applications received, only shortlisted candidates will be contacted. Should an external candidate not hear from us within four (4) weeks following their application, they should consider their application unsuccessful. Strictly fair and non-discriminatory selection procedures will be followed. We use Affintive Action (AA) measures in an endeavour to redress the disadvantages in employment experienced by designated groups. Where possible, preference will be given to candidates from the designated groups as defined in the Employment Equity Act and in line with DSV’s Employment Equity plans. DSV reserves the right to defer or close a vacancy at any time.