Account Manager

Dotactiv (Pty) Ltd.; Emfuleni Local Municipality; On-site; ZAR 200,000 - 300,000; Full time

Job summary

As an Account Manager at Dotactiv, you will engage with customers to manage project plans based on signed contracts. The role emphasizes strategic planning, problem-solving, and optimizing team performance, offering a salary between R13,500 and R26,000 monthly, dependent on experience.

Benefits

Guidance and training from line manager

Transparent job grading

Career development opportunities

Qualifications

• 2-3 years of relevant business and staff management experience, preferably in retail.
• Proficiency in English at a business level.
• Valid driver’s license with a vehicle for client meetings.

Responsibilities

• Engage with customers and conduct scoping sessions.
• Manage data for Shelf Plan and obtain customer approval.
• Identify growth and solution opportunities.

Skills

Communication

Analytical Skills

Interpersonal Skills

Education

Degree in Consumer Science, Commerce, or similar

Tools

Google G-Suite

DotActiv's systems

Job description

The role of the Account Manager is to study signed customer contracts, build project plans specific to those contracts, manage the projects, identify growth and solution opportunities, explore contract renewal possibilities, and ensure proper contract close-out.

The role also involves optimizing individual and team performance. With a starting Cost to Company of between R13,000 and R26,000 per month, we are seeking individuals who value strategic planning, problem-solving, customer satisfaction, and working in an innovative environment.

AS AN ACCOUNT MANAGER AT DOTACTIV, YOUR RESPONSIBILITIES WILL INCLUDE:

1. Engaging with customers and conducting scoping sessions;
2. Preparing data and briefing the scanner regarding supported duties;
3. Receiving scanner input and managing data accordingly;
4. Utilizing data to plan and build a Shelf Plan;
5. Obtaining customer approval and handing over the Shelf Plan;
6. Building and managing project plans;
7. Exploring contract renewal or extension opportunities;
8. Identifying growth and solution opportunities;
9. Managing contract close-outs properly;
10. Filing all related documents and ensuring administrative excellence;
11. Optimizing individual and team performance, including all HR functions.

You will have access to DotActiv's all-in-one category management software to support these activities.

Skills and Requirements:

Education, Skills, and Computer Skills:

• A degree in Consumer Science, Commerce, or similar from a recognized university;
• Proficiency in English (spoken, read, and written at a business level);
• 2-3 years of relevant business and staff management experience, preferably in retail;
• A valid driver’s license and vehicle for on-site client meetings;
• A working Windows laptop (Macs are not supported).

Additional knowledge includes general retail experience, business acumen, understanding of category management principles, space planning, merchandising, and product knowledge. Computer literacy in Google G-Suite and familiarity with DotActiv's systems are also required.

Soft Skills:

• Excellent communication skills;
• Strong analytical skills and data application abilities;
• Interpersonal and relationship-building skills;
• Ability to represent the DotActiv brand effectively;
• High internal client engagement;
• Multitasking and cross-functional working capabilities;
• Attentiveness, calmness, and focus under pressure;
• Team player with versatility and adaptability.

What You Can Expect:

• A salary between R13,500 and R26,000, depending on experience;
• Guidance, support, and training from your line manager;
• Transparent job grading and career development opportunities.